Surgery Coordinator - United States

Surgery Coordinator · General Surgery · The Surgery Coordinator will: · Receive patients and directs them appropriately, making them feel comfortable while taking in the necessary information. · Screen incoming calls, determines urgency and dispatches requests to appropriate pers ...

Job description

Surgery Coordinator
General Surgery

The Surgery Coordinator will:

• Receive patients and directs them appropriately, making them feel comfortable while taking in the necessary information.
• Screen incoming calls, determines urgency and dispatches requests to appropriate personnel; takes accurate message in accordance with established department procedures. Relays highly sensitive and confidential information in accordance with practice policies and procedures.
• Schedule and pre-registers appointments, preparing documentation for physician prior to scheduled visit. Confirms all surgeries one day prior to surgery.
• Schedule the surgeries with the O.R. based on specific protocols as set forth by the physician to ensure surgeries are timed to the patients cycle. Arranges for surgical assistants/stand-by surgeon, when necessary. Schedules all add on procedures and provides admitting with all booking sheets prior to scheduled surgeries.
• Ensure all physician office notes and H&Ps are completed and sent to required depts in advance of patient surgery.
• Speak to patients prior to appointment, providing information of insurance procedures and paperwork and payments that will be expected at time of visit. This often times requires a phone call to third party payor to obtain proper referral/authorization.
• Comply with all financial clearance protocols to ensure appropriate payment for surgical procedures and office visits. Provides admitting department with authorization numbers and approvals prior to scheduled surgery date. 
• Coordinate specialized testing services for patients through communication with third party payors and referring physicians. Ensures all test results are reviewed by physician prior to scheduled surgery.
• Maintain and promotes effective communication between third party payors, patients and relevant billing agencies to assure appropriate and timely reimbursement for services provided.
• Oversee the collection of and documentation of all receipts for services rendered by the practice.
• Assure proper procedures are followed for patients who do not have insurance coverage. This may include, but not be limited to, the arrangement of a payment plan or application for payment assistance through special financial programs, when available.
• Assure all payments collected are deposited to the cashier's office in accordance with established procedures. Maintains appropriate documentation of all payments and other monies dispersed to appropriate locations.
• Communicate in an effective manner all billing and other financial problems requiring further action to the Coordinator and other appropriate personnel.
• Educate patients, physician's offices and interdepartmental staff of insurance procedures, office policies, collections and reimbursement issues.
• Seek to increase and maintain up-to-date knowledge of insurance ICD-10 and CPT codes to maximize reimbursement from insurance companies.
• Prepare necessary requisitions to ensure timely delivery. Set up and maintain files, logs, and manuals for Department to include tracking of department statistics, new patient referrals, and referring physicians.
• Answer telephones and schedule appointments for outpatient office visits: new follow-up, post op, and consultative visits for (pediatric surgery, general surgery, bariatric surgery, surgical oncology, orthopedics, and Urology) to include filing, faxing and maintaining general order in the office. Confirms all on line appointments made by patients and logs referrals into Athena.
• Review Athena work lists on a daily basis for patient appointment ticklers, registration changes, patient cases, and information requests.
• Maintain administrative calendars for all physicians in office for time off, meetings, OR block time, and outpatient schedules. Notifies physicians and departments of any changes to the physician schedules.
• Collect all administrative logs from employed physicians on a monthly basis. Collect all employed physician time studies for two non consecutive quarters in the year.
• When needed, assist other office staff in department with any administrative duties.

Requirements:

• Requires a level of knowledge acquired in the first year of college, technical or business school.
• Must have superior communication skills. Ability to work well with individuals in all areas of the Saint Peter's. Demonstrated understanding of effective customer service skills. Must be knowledgeable of Word, Excel and other computer programs.

Salary Range: USD

We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.

The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.

Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.

You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.