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Deskside Support Technician
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Deskside Technician II
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Stefanini, Inc Hazelwood, United StatesJob Description · Job DescriptionReference #57229 · Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop servi ...
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Systems Administrator
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GDIT St. Louis, United States Full timeJob Description: · The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NGA. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and ...
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Desktop Support Technician
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Manager Technical Services
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Washington University in St. Louis St Louis, United StatesScheduled Hours · 40 · Position Summary · As the manager of the WashU IT deskside support team on the Danforth Campus, this role will implement efficient troubleshooting protocols, and provide hands-on guidance to deskside support technicians. The ideal candidate will develop ...
Deskside Technician I - O Fallon, United States - Stefanini
Description
Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses.
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization).
With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.
Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO).
We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?Support IT equipment in large corporate environmentDesktop/laptop tech supportWindows 10, MAC, Android, and iOS operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.
What do you need to succeed?One year of deskside IT support experience in an international environmentExperience supporting Mac OS, Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersAbility to follow directions of next level support teams when providing Smart Hands supportExcellent verbal and written communication skillsAbility to communicate technical information to nontechnical peopleHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesDeskside / desktop / end-user computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksHigh school diploma (required)
Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six Sigma
What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Deskside Technician I