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- Actively manage day to day relationship with the clients, escalating issues to their manager, when required.
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- Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
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- Understand client service requirements and KPIs and support their delivery.
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Private Markets Transfer Agency, Senior Associate - Clifton, United States - State Street Corporation
Description
Who we are looking for
The role holder will be responsible for the oversight of the Transfer Agency client service team of Associates, management of the client relationships and acting as a point of escalation for the team on any technical issues.
This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.
Why this role is important to usState Street is a global leader in alternative investments fund administration.
Our vision is to further advance our position as a premier, full-service global provider to the alternative investments marketplace though innovative product solutions, broad industry expertise and excellent service levels.
To continue to achieve this vision, we require new and motivated talent.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
As Alternative Investment Services Transfer Agency Supervisor, you will be
These skills will help you succeed in this role
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility.
We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.
We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.
You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.Discover more at
Salary Range:
$50,000 - $83,750 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.