Night Auditor - Coralville - WoodSpring Hotels

    WoodSpring Hotels
    WoodSpring Hotels Coralville

    1 day ago

    Description

    Front Desk Agent

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

    Your Day To Day

    Be the warm welcome that kicks off a memorable guest experience

    Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

    Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

    Handle cash and credit transactions

    Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

    Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns

    Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

    Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed

    Take pride in your appearance and place as a brand ambassador

    Always know what events and activities are on the day's schedule

    Jump into other ad-hoc duties when your colleagues need your help

    What We Need From You

    Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to

    Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

    Fluency in the local language - extra language skills would be great, but not essential

    Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers

    Flexibility - night, weekend and holiday shifts are all part of the job

    You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

    Experience - ideally you'll have spent at least one year in a front desk or guest service position

    Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

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