Operations Lead Analyst - Costa Mesa, United States - American Automobile Association

Description

Operations Lead Analyst

As an Operations Lead Analyst, you will be responsible for providing leadership and independent direction in the initiation, design, implementation, and management of projects and programs

What You'll Do

• Daily you will develop reporting in Speech Analytics.
• You'll develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance, internal/external performance management and service provider compensation/incentive payments.
• You'll assist with development and preparation of annual budget, goals, and objectives. As well as provide monthly forecasting and effective budget updates.
• You will implement individual portions of the strategic business plan. Assess, evaluate, and recommend alterations to the business plan as needed.
• You'll develop and maintain databases of programs, initiatives, and vendors.
• You will create internal and external reports on expenses, internal and external incentive programs, initiatives, performance goals and results, including ad-hoc reports as needed.

What You'll Need

• To thrive in this role, you have ongoing experience in business operations, business administration, or finance.
• You have prior experience managing multi-location/multi-state projects within a major organization.
• You have Budget/ finance administration and project management experience.
• You possess advanced experience with Excel and Access.
• You have organizational and time management skills, as well as the ability to multitask and meet project deadlines as set by management.
• You have the ability to produce recommendations and proposals and delegate and oversee projects and assignments to other employees as directed.

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The starting pay range for this position is:

$88, $117,700.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

•Health coverage for medical, dental, vision

•401(K) saving plan with company match AND Pension

•Tuition assistance

•PTO for community volunteer programs

•Wellness program

•Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.