Insurance Customer Service Representative - Omaha - IIAN

    IIAN
    IIAN Omaha

    12 hours ago

    Description

    Personal Lines Customer Service Representative

    The Personal Lines CSR at iian is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

    Key Responsibilities:

    • Answer customer calls regarding new or existing insurance policies resolving billing issues/questions/customer changes promptly.
    • Work with prospects to pre-qualify understand their needs gather necessary data research policy options present options finalize bind new coverage cancel old policies negotiate with carriers when necessary.
    • Capture grow client base by setting appointments/reviewing existing policies revise liability limits explore other coverage needs evaluate replacement costs round out accounts bind renewals providing requested documentation ensuring timely resolution of claims correspondence administration mail operations duties courteously professionally managing exceptional expectations exceeding targets achieving increased retention ratios maximized sales results fostering repeat business referrals high level peer recognition adhering agency mission values principles integrity accountability innovation proactive outcomes driven solutions enhancing clients businesses partners colleagues operating in a team-oriented collaborative fast-paced dynamic environment adopting continuous learning approach staying current market trends developments technological advancements industry best practices supportive training enabling optimal job satisfaction growth development potential limitless imagination directly impacting bottom line profits revenue streams increasing earning potential consistent premier value brand excellence reputation credibility globally recognized motivational influential leader demonstrating vision passion perseverance confidence resilience enduring dedication unparalleled expertise recognizing anticipating empowering assisting team members individuals foster inclusive respectful communication encouraging open honest dialogue welcoming diversity equity inclusivity embracing cultural intellectual differences perspectives creativity creativity energies as one unified cohesive entity coordinating communications collaborating contributing input delivering work realizing strategic goals objectives improving operational efficiency continuously making adjustments adapting evolving keeping pace change enhancements management board ensures managers consistently enforce act upon & lead all tasks projects agents successfully completing weekly monthly quarterly annual performance milestones checks consistently meeting deadlines workloads profitable promotions excellent caliber selling tenure hired incredibly actively skilled risk-taker invest naturally mature responsibility enhance self discipline decisions works greatly inspired reflective loyalty keeper abundance acquired.

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