CRM Quality Assurance - San Francisco Bay Area
2 weeks ago

Job summary
We're hiring a specialist to support end-to-end QA across all CRM notification channels — email, push, in-app notifications, and promotional surfaces inside the client's product or app.Responsibilities
- Develop and maintain comprehensive QA checklists and best practices for email, push, in-app messages, and announcement/marketing cards.
- Establish quality benchmarks and standards for consistent, high-quality customer communications.
- Partner with CRM team leads (agency and client stakeholders) to identify recurring QA findings and recommend systemic improvements.
Job description
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