information technology specialist - Pascagoula, United States - Naval Sea Systems Command

Description

Summary You will serve as an INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) in the CUSTOMER SUPPORT DIVISION; INFORMATION TECHNOLOGY DEPARTMENT of SUPSHIP GULF COAST.

Responsibilities You will serve as Customer / Technical Support Specialist within the IT Department supporting command users with workstation, desktop application and peripheral support and troubleshooting.

You will submit helpdesk tickets as requested by command users and work assigned tickets as disseminated by leadership.

You will assist IT Department team members with network patching as needed, advanced peripheral support and deployment, and administrative support related to technical input on standard operating procedures, desk guides, user training briefings.

You will monitor performance metrics to optimize working environment.

You will troubleshoot hardware and software problems using remote tools, gather and analyze factual data and communicate conclusions and recommendations.

You will conduct analysis and recommend solutions to resolve complex system and application issues.

You will deliver a full range of customer support services, including presenting formal and informal training to users relative to assigned systems.

You will keep abreast of state-of-the-art IT developments and makes recommendations to address trends and new technologies in order to meet user and program needs as well as compliance requirements.

Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-11) grade level or pay band in the Federal service or equivalent experience in the private or public sector providing technical guidance to end users with workstation, desktop application, or peripheral support to identify, troubleshoot, and recommend solutions to information technology issues.

Your experience must reflect skill in the following areas:
attention to detail, customer service, oral communication, and problem solving.

Additional qualification information can be found from the following Office of Personnel Management website:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive MAY be authorized. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center.


Federal annuitant information:

The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.

Policy information may be found at:
ICTAP Applicants:

To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher.

ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate.

For more information about ICTAP eligibility please review the following link:
Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.