Claims Support Specialist - Topeka, United States - Blue Cross and Blue Shield of Kansas

Description

We are currently in need of a team member that will use applicable systems to control the flow of work for Claim department units. Responsible for updating transactions and information related to tasks within the unit. Responsible for inputting and assigning work in the unit workflow imaging queues. Responsible for mailings, filing, ordering supplies, pick-ups and deliveries to other areas, and maintenance of machines for the unit. Provide clerical support to other departments as needed.

"This position is located onsite at our Topeka campus.

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What you'll do:

• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
• Use standard office software to carry out basic formatting of letters, memoranda, and routine reports. Sorts and distributes all daily work, incoming mail, and prints.
• Maintain files and records, apply changes along with providing support as asked.
• Make calls to allocated existing customers to establish contact and build rapport.
• Ensure a positive experience for internal clients by having courteous interactions with them.
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Employee holds themselves accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.
• Plans and prioritizes work to meet commitments aligned with organizational goals. Gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.

• High school education or equivalent required
• Office experience preferred