- Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.
- Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.
- Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.
- Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.
- Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.
- Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.
- 5+ years of product management experience, ideally with B2B or transactional platforms.
- Experience with order management, fulfillment tracking, or support tooling preferred.
- Strong customer empathy and experience with user-centered product development.
- Familiarity with agile product development, data tools, and experimentation frameworks.
- Only for registered members Waltham, MA
Xometry is seeking a Senior Product Manager to own and optimize the customer journey after an order is placed. · ...
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Product Manager II, Post Order Experience
2 days ago
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Sourcing Coordinator, Instant Quote
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Pharmacy Intern
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Contact Center Operator I
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Contracts Administrator
3 days ago
Only for registered members Waltham Full timeWe are seeking an experienced Contracts Administrator to support our project teams by managing customer contracts and related documentation with accuracy, consistency, and professionalism. · ...
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We are seeking an Optician for our practice in Danvers MA Avon MA & Waltham MA on a Full-Time basis. · As an optician in our practice your regular duties will include Receive customers prescriptions for eyeglasses or contact lenses from our Doctors of Optometry Take eyewear measu ...
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Contact Lens Coordinator-Temporary
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Trade Operations Manager
3 weeks ago
Only for registered members Waltham $154,000 - $188,000 (USD)The Trade Operations Manager is responsible for · supporting and leading continuous improvement and operational excellence efforts to build · and improve scalable business processes in Trade across the product portfolio. · This role will focus on all aspects of Trade Analytics a ...
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Trade Operations Manager
3 weeks ago
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Senior Product Manager, Post Order Experience Waltham, MA - Xometry Inc.
Description
Senior Product Manager, Post Order Experience
Waltham, MA
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking a Senior Product Manager, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.
Responsibilities
Qualifications
#LI-Hybrid
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E‑Verify and after a job offer is accepted, will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
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Senior Product Manager, Post Order Experience
Only for registered members Waltham, MA
-
Product Manager II, Post Order Experience
Only for registered members Waltham, MA
-
Order Processing Specialist
Only for registered members Waltham
-
Customer Service Representative (21.77 - Contract)
Only for registered members Waltham
-
Customer Service Representative
Only for registered members Waltham
-
Customer Account Specialist
Only for registered members Waltham
-
hvac iii
Only for registered members Waltham
-
Sourcing Coordinator, Instant Quote
Full time Only for registered members Waltham
-
Pharmacy Intern
Only for registered members Waltham
-
Office Coordinator
Only for registered members Waltham
-
O.R. Inventory Management Specialist
Only for registered members Waltham
-
Manufacturing Solutions Engineer
Full time Only for registered members Waltham
-
Commercial eProcurement Lead
Only for registered members Waltham
-
Contact Center Operator I
Only for registered members Waltham
-
Contracts Administrator
Full time Only for registered members Waltham
-
Danvers, MA, Avon MA & Waltham- Licensed Optician - Costco (71 2nd Ave, Waltham, MA 02451, USA)
Only for registered members Waltham
-
Contact Lens Coordinator-Temporary
Only for registered members Waltham
-
Dispensing Pharmacy Tech
Only for registered members Waltham
-
Procurement Analyst
Only for registered members Waltham
-
Trade Operations Manager
Only for registered members Waltham
-
Trade Operations Manager
Full time Only for registered members Waltham
