Senior Genesys Voice Services Engineer - Boise, United States - Idaho State Job Bank

Description

Senior Genesys Voice Services Engineer at Humana in Boise, Idaho, United States Job Description Become a part of our caring community and help us put health first Do you thrive on working on the cutting edge? Excited about working with innovators in the early stages of ideas, products, or platforms? Do you want to be part of a team in transforming an industry? Crave new challenges and solving complex customer challenges using the latest in contact center technologies? As a Senior Cloud Voice Engineer at Humana, you will use the latest technologies to create amazing, customer-focused experiences.

Come help us re-imagine our contact center solutions to provide world-class, best of breed solutionsThe Senior Genesys Voice Engineer Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture.

May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Collaborates with product managers and engineers to develop specifications for new cloud-based products/services, applications and solutions. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department's strategy.

Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact Required Qualifications + Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree.

+ 5 or more years supporting enterprise contact center technologies. + 1 or more years implementing and supporting Genesys Cloud. + Experience implementing and supporting complex telephony solutions.

+ Experience in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment.

+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences. Preferred Qualifications + Demonstrated Call Routing - Genesys Architect Flows + Demonstrated Cloud Platform Experience + Demonstrated Enterprise ACD Experience Additional Information Work at Home Guidance To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At mini To view full details and how to apply, please login or create a Job Seeker account