- Provides front line leadership by example by responding appropriately to requests for services (as
- Takes the lead for transport during code yellow, ensuring that all equipment and the transport of
- Resolves problems related to patient, visitor, staff or employee complaints and recommends and
- Identifies problems, conducts research, resolves or makes recommendations to resolve problems
- Recommends and participates in the solutions of on-going problems or trends regarding patient
- Keeps Supervisor/Director informed of activities, needs and/or concerns
- Follows established standards for priority and response as developed by Leadership, Patient
- Code Blue - immediate response
- Stat Labs and Pharmacy - immediate response
- Patient Moves to/from Testing areas minutes
- Patient Transfers from one floor to another minutes
- Patient Discharges/Admissions minutes
- Stat Bed Requests from ER/OR minutes
- Funeral Director Assistance - 10 minutes
- Patient Moves (room to room) - 15 minutes
- Equipment - 15 minutes
- Routine Labs - 15 minutes (When Pneumatic Tube System is down)
- Routine Radiology Chart Movement - 20 minutes (When Radiology staff are not available)
- Lifting Assistance minutes - as available
- Equipment, Oxygen and Clutter Rounds as available.
- Transports patients from various hospital units to and from appointments by wheelchair, stretcher,
- Trains new and established employees in the proper use of equipment and in the transport of
- Validates the learning of new and established employees.
- Ensures that all shift employees are up to date with educational needs and suggests remediation
- Assists Supervisor of Patient Support Services in review of staff productivity and compliance with
- Place patient feet on footrest of wheelchairs, make sure hands are inside stretchers and
- Brings all patient belongings, i.e. dentures, with patient during transports. Monitored through
- Responds to requests for patient transports within standards established by Team
- Observes all established sign-out and sign-in procedures and ensures that same are carried out
- Provides input for staff evaluations and recommendations for remediation as needed.
- Ensures patients are safely transported on oxygen using the oxygen protocol. Uses good
- Transports patients on full tanks of oxygen when moving patients to and from necessary testing
- Ensures the Ticket to Ride is complete and all patients have one prior to transporting
- Ensures all oxygen tanks are brought back to designated area when patient is connected to wall
- Ensures all oxygen tanks at or below 1000 PSI are returned to the empty bin to be refilled
- Assists in the maintenance and the availability of wheelchairs and stretchers. Ensures the
- Reports all repair problems within 1 hour. Finds wheelchairs during shift and makes certain that
- Wipes down wheelchairs after each patient use or in accordance to the Infection Control policy.
- Tracks, and delivers equipment including, but not limited to: tube feeding pumps, IV Pumps, PCA
- Makes daily rounds to provide a baseline location of all equipment
- Finds equipment through use of initiative and by requesting assistance, when necessary, from
- Make recommendations to the, Patient Support Services Leadership Team, as to needed
- Provides services in handling deceased patients and aids funeral directors. Transfers
- Trains staff in proper procedure for handling of the deceased patient.
- Established Bassett procedure and responds to morgue calls within 10 minute standard.
- Requests back up support from security as needed
- Completes all tasks with customer (patient, family, friends, staff, visitors) service first and helps to
- Completes employee health assessment annually, including PPD testing
- Learns and practices learning organization principles as evaluated by department management
- Attends monthly staff meetings 90% or greater throughout the year
- Adheres to Bassett confidentiality policy and Patient Bill of Rights 100% of the time as revealed by
- Attends meetings directly related to job function and represents department in work groups as
- Attends all in-services provided by Team Leader/Manager and shares information and updates
- Provides education to the team regarding new information
- Performs similar or related duties as requested or directed
- High School or GED, preferred
- Customer Service experience, preferred
- Previous experience in a supervisory capacity
- Heart saver CPR must be obtained within 6 months from hire date, required
- Accountability
- Communication
- Computer Skills
- Initiating Projects
- Leadership
- Listening
- Manage People
- Reading/Writing/Comprehension
- Light Work - Exerting up to 20 lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work
- Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, standing
- Frequent typing/clerical/dexterity, hearing, seeing/monitor/computer sue, talking, visual acuity, walking
- Occasional Travel - The job may require travel from time- to-time, but not on a regular basis
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
- And more
-
Kids Otsego Service Coordinator
2 weeks ago
ICAN Inc Cooperstown, United StatesJob Description · Job DescriptionThe Kids Otsego Service Coordinator oversees all activities related to the development and implementation of individualized service plans in a preventive context and promotes the philosophy and missions of the company by performing the following d ...
-
Kids Otsego Service Coordinator
4 weeks ago
ican inc Cooperstown, United StatesThe Kids Otsego Service Coordinator oversees all activities related to the development and implementation of individualized service plans in a preventive context and promotes the philosophy and missions of the company by performing the following duties. · Duties & Responsibiliti ...
-
Laboratory Technical Specialists-Microbiology
2 weeks ago
Bassett Healthcare Cooperstown, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
Director Of Food And Beverage
4 weeks ago
Gecko Hospitality Cooperstown, United StatesWe are seeking a Director of Food and Beverage for our 110-room full-service resort in Cooperstown, New York. Our Director of Food and Beverage will be responsible for coordinating, supervising, and leading all Front of House food and beverage operat Director, Beverage, Food, Lea ...
-
Lead Perioperative Scheduler
3 weeks ago
Bassett Healthcare Cooperstown, NY, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
Director of Nursing
4 days ago
CMR Recruiting Cooperstown, United States Full timeDirector of Nursing DON · Compensation: $ 105,000- $ 125,000 a year · Job Type: Full Time position · Are you passionate about making a difference in others' lives? Do you pride yourself on your positive attitude and dedication to providing top-notch care? Are you looking to join ...
-
Nurse Educator, Pre-op
3 weeks ago
Bassett Healthcare Cooperstown, NY, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
Seasonal Food
2 weeks ago
The Otesaga Resort Hotel Cooperstown, United StatesJob Description · Job DescriptionEssential Functions: · The responsibilities of the Seasonal Food & Beverage Manager include leading and managing all aspects of outlets and banquets, including the execution of service and delivery of food and beverage products in a timely, prof ...
-
Director of Food
3 weeks ago
Otesaga Hotel Cooperstown, United StatesJob Description · Job DescriptionThe Director of Food & Beverage is responsible for coordinating, supervising and directing all Front of House food and beverage operations. The F & B Director will set and maintain high service standards and a profitable F&B department. He/she is ...
-
Life Safety and Compliance Officer
2 weeks ago
Bassett Healthcare Cooperstown, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
First Assistant
3 weeks ago
Otesaga Hotel Cooperstown, United StatesJob Description · Job DescriptionOverviewThe First Assistant Golf Professional will directly assist the Director of Golf in all aspects of the Leatherstocking Golf Course golf operation and will have the primary responsibility of golf instruction during peak season. The successfu ...
-
Physician Recruiter
2 weeks ago
Bassett Healthcare Cooperstown, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
OR Tech I
2 weeks ago
Bassett Healthcare Cooperstown, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
OR Tech I
2 weeks ago
Bassett Healthcare Cooperstown, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
OR Tech I
2 weeks ago
Bassett Healthcare Cooperstown, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
Front Office Manager
3 days ago
The Otesaga Resort Hotel Cooperstown, United StatesJob Description · Job DescriptionJob Summary · Leading the Front Office which is the face of 'Gracious Hospitality' at the Otesaga Resort Hotel. Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Service ...
-
Registered Nurse
3 days ago
Personalcare Registered Professional Nursing, P.C. Cooperstown, United States Part time: · We are looking for enthusiastic and hard-working Registered Nurses (RN) to work part-time on the evening shift in the Medical Department at the Otsego County Jail located in Cooperstown, NY. The RN will monitor and evaluate nursing care in accordance with Personalcare philoso ...
-
Service Line Director, Primary Care Service Line
17 hours ago
Bassett Healthcare Cooperstown, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our commu ...
-
Director Of Food And Beverage
3 weeks ago
Gecko Hospitality Cooperstown, United StatesJob Description · Job DescriptionWe are seeking a Director of Food and Beverage for our 110-room full-service resort in Cooperstown, New York. Our Director of Food and Beverage will be responsible for coordinating, supervising, and leading all Front of House food and beverage ope ...
-
Respiratory Therapist II
2 weeks ago
Bassett Healthcare Cooperstown, United StatesThe best thing about this role · Are you looking to make a difference by improving the health of our patients? · Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our com ...
patient support service coordinator - Cooperstown, NY , USA, United States - Bassett Healthcare
Description
The best thing about this role
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference.
We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.
Recently named a Forbes America's Best-In-State Employer 2022What you'll do
The Patient Support Services Coordinator is responsible to effectively coordinate and monitor the patient transport services and activities during their assigned shift ensuring compliance with regulatory agencies and established policies and procedures.
Patient Support Services Coordinator coordinates the work of the transport function to ensure timely and accurate completion of the tasks and follow up on issues related to service and operations of patient transport.
The Patient Support Services Coordinator oversees shift staff performance and functions as the trainer for new and established employees. The Patient Support Services Coordinator assists with the development of the staffing schedule and ensures that staffing is adequate.The Patient Support Services Coordinator provides input to the Supervisor and Director for the evaluation of staff and makes recommendations for improvement.
In the absence of the Supervisor functions as the department lead.The Patient Services Support Coordinator works collaboratively with the Patient Support Services Supervisor and Director to promote quality service and the transport function of employees.
outstanding service as the foundation for completion of all tasks.
safety and satisfaction.
feedback from patients and other staff
time as observed by Team Leader/Manager, Patient Support Services.
time frames.
Services and the greater organization.
Education:
Experience:
Licensure/Certifications:
Skills:
Physical Requirements:
Travel:
Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind.
Our generous benefits offerings include:
Pay Range
Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards.
The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.
Pay Range Minimum:
USD $19.50/Hr.
Pay Range Maximum:
USD $29.26/Hr.
We love the difference people bring
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.