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Manager of Account Management - Jamestown, ND, United States - CLAAS
Description
The After Sales Manager is responsible for the development and oversight of the Service & Parts Departments for the organization.
The role verifies existing market opportunities, the development of aftersales business plans, and setting the goals for the aftersales functions.
The position is responsible for leading/directing and the development of aftersales personnel, assessing existing structures, assuring each part s location is properly organized, staffed, and guided effectively.?Serves as liaison between CLAAS of America (CoA) Parts and Service Departments to appropriately monitor and improve aftersales operations.
Maintains a balanced inventory consistent with the requirements of the Service Department, customer accounts, and retail business.Develops and manages overall parts budget as well as departmental operational budgets, and prepares regular financial and operational reporting.?Responsible for delivering timely and accurate Service and Parts KPIs.
Works closely with Account Managers to provide appropriate business solutions to customers.Oversees and approves Warranty and Service inspection processes.
Technical Support Group, Service Coordinator, and Field Service Engineers; as well as Parts Manager, Parts Coordinator, and Parts Runners.
The After Sales Manager ensures proper staffing and training of personnel in close collaboration with CLAAS of America (CoA).Adheres to established company values, practices, policies and procedures at all times
Note:
Position will require frequent travel by auto between locations; May require overnight travel and weekend or evening work during peak seasons.
Bachelors degree in Business Administration, Economics, Engineering, or Ag related field, or equivalent experience highly desired.3+ years experience in a similar function managing and leading a team in the areas of Service and Parts.
Strong understanding how Parts and Service Departments Function, contribute to business profitability, and customer satisfaction.
Proven ability to effectively manage processes and staff in a multi-location environment while supporting customer driven directives.
Advanced experience in team supervision/management to include training and staff development. Must be able to coordinate complex processes and personnel that are primarily in field or remote roles.
Strong networking and negotiation skills.
Experience and proven success in optimizing aftersales function performance and growth.
Proven customer relationship management skills.
Knowledge of local, regional, and national regulations for business practices, employment, and safety.
Prior knowledge of similar industries highly desired (eg construction equipment, automotive).
