- Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory. SUMMARY OF ESSENTIAL JOB FUNCTIONS
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
- Must be able to stand for eight hours, bend, stretch, reach.
- Must be able to see and hear.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
- Must display professionalism, honesty and trustworthiness at all times. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
- Frequent Stay Program
- Reservations procedures including cancellations and "walking" guest
- Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
- Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
- Manager on Duty functions when necessary or as scheduled Skills:
- Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Abilities:
- Multi task, remain associate and guest service centric.
- Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
- Assist with guest issues with professionalism, maintaining hospitable attitude. SPECIFIC RESPONSIBILITIES
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
- Promote and sell services/amenities of the hotel.
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
- Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
- Check all credit cards for validity before the end of the shift.
- Learn and utilize PMS.
- Ensure all cash, check and miscellaneous departments are in balance at shifts end.
- Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
- Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
- Have a thorough working knowledge of emergency procedures.
- Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
- Report any unusual occurrences or request to the manager.
- Maintain certification from a responsible vendor training if alcohol is served.
- Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
- Utilize Service Recovery Log and other necessary communication logs from shift to shift.
- Maintain stock/cleanliness in the market area.
- Other duties as assigned, of which the associate is capable of performing. WORKING CONDITIONS/SPECIAL REQUIREMENTS
-
Service Representative
1 week ago
Orange Elephant Roofing Charleston, United StatesJob Description · Job DescriptionSalary: 46,800 Base Salary plus commissions · WE WANT YOU Orange Elephant is seeking self motivated people looking to break through in the sales industry We are looking for potential Sales Representatives who show positive energy and amazing custo ...
-
Customer Service Representative
3 weeks ago
Stoner's Pizza Joint North Charleston, United States Full timeYes, the name is memorable and you bet, our food is positively addictive. But what really makes Stoner's Pizza Joint so appealing is our food-loving culture that makes owning one fun, fast-paced, and forward-thinking. Our irresistible dough recipe was developed 30 years ago but w ...
-
On-Site Service Representative
2 weeks ago
Grainger Businesses Charleston, United States Part timeWork Location Type: Onsite · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and dee ...
-
Customer Service Representative
5 days ago
Akkodis Charleston, United StatesCustomer Service Representative - Ports Spare parts located in Charleston, SC · FULL ON-SITE · Summary · Follows policies and business ethics. · Works in accordance with procedures using applicable tools. · Assist with local office duties · Coordinate shipments in/ out of Charles ...
-
Field Service Representative
3 weeks ago
Safelite Charleston, United States Part timeDoes this position interest you? You should apply – even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
-
Warranty Service Representative
2 weeks ago
David Weekley Homes Charleston, United States+ Explore Opportunities · + Warranty · + Charleston, SC · + Warranty Service Representative · Charleston, SC · Warranty Service Representative · Apply Now · The Job was shared succesfully · Share Job · Apply Now · Share Job · Job Description · David Weekley Homes, a l ...
-
Customer Service Representative
1 week ago
Qonten Charleston, United States**Customer Service Representative** · | Mon, 25 Oct :40:11 GMT · If not licensed, some positions will require obtaining a Property & Casualty license during training (must remain compliant with licensing requirements). Taking inbound calls, youll answer questions regarding cove ...
-
Customer Service Representative
2 days ago
ANSIRA PARTNERS LLC Charleston, United StatesCustomer Service Representative (Remote) is responsible for handling incoming calls from clients' customers. This position provides customer service support and resolution of routine questions related to client's services or in-store offerings, working collaboratively with other ...
-
Customer Service Representative
1 week ago
Avenue Charleston, United States**Location**: Charleston, SC · **Department**: Customer Service **Position Details** · AVENUE A is striving to create the most remarkable eCommerce company that caters to providing the best user expereicen for our customers. If you have a passion for giving back to the average ...
-
Bilingual Customer Service Representative
5 days ago
AppleOne Employment Services Charleston, United StatesWe are seeking an enthusiastic and motivated candidate who thrives in a fast paced environment to join our team as a Bilingual Customer Service Representative. This position is technical in nature and will oversee all aspects of customer support and service via a multiple channel ...
-
Customer Service Representative
1 week ago
Staff My Agency South Charleston, United StatesFrank Yeigh - State Farm Agency, located in S Charleston, WV is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.If you have a talen ...
-
Customer Service Representative
2 days ago
Poca Valley Bank Charleston, United StatesThe Poca Valley Bank · Customer Service Representative · Poca Valley Bank is seeking a qualified customer service-oriented individual to fill full-time teller position. · The right candidate will possess: A professional demeanor and able to provide outstanding customer service. ...
-
Customer Service Representative
2 weeks ago
WK Solutions Charleston, United StatesWK Solutions is a growing, privately owned Sales and Marketing company in the Charleston area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our customer service team This is a seasonal to a possible ...
-
Customer Service Representative
2 weeks ago
Cassie Ballard - State Farm Agent Charleston, United StatesROLE DESCRIPTION:Cassie Ballard State Farm is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Representative with our agency, your attention to detail, dedication t ...
-
Customer Service Representative
2 weeks ago
Staff My Agency Charleston, United StatesFrank Yeigh - State Farm Agency, located in S Charleston, WV is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. · If you have a t ...
-
Customer Service Representative
5 days ago
City National Bank of WV Charleston, United StatesJob Description · Job DescriptionCustomer Service Representative at City National Bank (on-site) · We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS · Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passion ...
-
Customer Service Representative
2 days ago
KEPRO Charleston, United States**Description** · Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. Kepro is seeking resumes for a highly experienced profession ...
-
Customer Service Representative
1 week ago
Cassie Ballard - State Farm Agent Charleston, United StatesROLE DESCRIPTION: Cassie Ballard State Farm is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Representative with our agency, your attention to detail, dedication ...
-
Patient Service Representative 2
2 weeks ago
Inova Virginia, United States Full timeThe Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, ...
-
Customer Service Representative
1 day ago
Acentra Health Charleston, United StatesCNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. · Lead the Way is our rallying cry at Acentra He ...
Guest Service Representative - North Charleston, United States - LBA Hospitality
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
The Home2 North Charleston is now hiring Guest Service Representatives to join our wonderful team These are 1st and 2nd shift positions, with shifts available 7 days a week (weekends will be required). The hourly rate of pay is $15.00 per hour. Additional benefits include a quarterly bonus plan, 401k with Employer match and an option to be paid daily through DailyPay
Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.PRE REQUISITES
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:
Knowledge in:
Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
POSITIONS FOR POSSIBLE ADVANCEMENT
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an AGM or GSM position should one become available.