Support Team - Austin, TX
3 days ago

Job summary
We have partnered with a premiere provider of technology services and support that is looking for a full-time role of Support Team (Helpdesk) Lead.- The Support Team Lead is responsible for supporting and empowering a team of Support Technicians to provide excellent customer service by troubleshooting and resolving customer issues to 300+ clients.
- You will be empowered to leverage platform and dashboards to manage ticket assignment and resolution metrics and will perform ticket audits to ensure efficient and effective customer resolution in addition to identifying and delivering team member development and training.
Job description
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