Automotive Service Advisor - McKinleyville, CA
1 week ago

Job summary
The Automotive Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.
Serving as the primary point-of-contact for all automotive service and repair matters,
the Service Advisor must listen and thoroughly understand customer problems,
arrange for appropriate service/repairs,and set/manage expectations on the part of
the customers and the technicians in terms of service delivery.
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Maintains current knowledge of vehicle operation,warranties,campaigns,and other service information,such as state lemon laws and Technical Service Bulletins (TSB)
Job description
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