- The client** is looking for a D365 Lead to spearhead the deployment, customization, and management of Microsoft Dynamics 365 projects especially in the Customer Engagement (CE) module.
- This role involves leading the implementation, and continuous improvement of the CRM system to enhance business processes.
- The ideal candidate will have a strong background in Dynamics 365 CRM solutions, Dataverse, and the ability to translate business needs into technological solutions.
- Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D365 solutions.
- Serves as the primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs.
- Expertise in Dynamics 365 Customer Engagement – Customer Service and Power Apps/Automate development.
- Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
- Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
- Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
- Manage entity ownership; manage entity properties; understand system and custom entities.
- Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions.
- Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows.
- Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
- Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at Client**.
- Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
- Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
- Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
- Contribute to improving our processes and policies within the Business Enablement Services program.
- Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator)
- Experience as a D365 Technical Lead Required 5 Years
- Experience with creating and managing of solution using Dynamics 365 CRM – Customer Service. Required 8 Years
- Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365 Required 8 Years
- Custom development experience using .Net, JavaScript and C# Required 8 Years
- Experience with Power Platform and Dataverse Required 3 Years
- Experience with using standard & premium connectors with PowerApps and Power Automate Required 3 Years
- Experience in SharePoint Online, Microsoft 365 services Desired 3 Years
- Experience with DevOps in Power Platform/D365 Environments Desired 2 Years
- Experience with Data Integrations and Migrations using SSIS Packages Desired 5 Years
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Dynamics Consultant - Richmond, United States - Integrated Resources, Inc ( IRI )
Description
Job Title: Dynamics 365 Lead
Location: Richmond, VA (Hybrid)
Duration: 24 Months (Possible Extension)
Interview Process: Video Conference and In- Person
** Local Richmond, VA candidates strongly preferred
** Candidate must be able to work onsite as needed, up to 3 days/wk
** Initial interview is webcam and may request In-Person Interview if needed
** Assignment to be extended beyond 6/30, possibly 24 months
** Contractor will be responsible for purchasing parking through Client's Parking Management Office or procuring their own parking
Job Description:
Responsibilities:
Required Qualification:
