DAI Help Desk Manager with Security Clearance - San Diego, CA, United States - Michael Shannon Consulting LLC

Description

Job Title:

DAI Help Desk Manager Job Description:
We are seeking a highly skilled and experienced DAI Help Desk Manager to provide daily supervision, direction, and guidance to our contract personnel responsible for remote-access user support and training
The Help Desk Manager will play a crucial role in organizing, directing, and monitoring the work of qualified personnel, as well as scheduling personnel rotations to ensure efficient and effective help desk coverage and support operations
The ideal candidate will have a strong background in supporting and managing large, complex program management, specifically within the DoD and utilizing Oracle Federal Financials

Responsibilities:
Provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training
Organize, direct, and monitor the work of qualified personnel to ensure efficient and effective help desk coverage and support operations
Schedule personnel rotations to maintain appropriate staffing levels
Collaborate with cross-functional teams to resolve user issues and provide timely solutions
Develop and implement standard operating procedures (SOPs) for the help desk team
Conduct regular performance evaluations and provide feedback to the team members
Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
Identify training needs and coordinate training sessions for help desk staff
Stay updated with the latest trends and technologies in help desk management and support

Qualifications:
Minimum of five (5) years of DoD experience within the past ten (10) years supporting and managing large, complex program management supporting DoD customers utilizing Oracle Federal Financials
Minimum of seven (7) years of experience within the past ten (10) years in direct support of Oracle Federal Financials financial and accounting operations
Strong knowledge and experience with Oracle Federal Financials modules, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash
Excellent leadership and managerial skills with the ability to supervise and motivate a team effectively
Proven experience in providing remote-access user support and training
Ability to prioritize tasks and work under pressure in a fast-paced environment
Exceptional problem-solving and analytical abilities
Excellent verbal and written communication skills
Relevant certifications in Oracle Federal Financials or related fields are a plus
Preferred
Qualifications:
Familiarity with other Oracle Financials modules and integration points
Experience with reporting tools and data analysis
Understanding of ITIL processes and methodologies

Note:
Please provide detailed information about your relevant experience supporting and managing large, complex program management utilizing Oracle Federal Financials in your application
We offer competitive compensation packages and excellent benefits
If you are a motivated professional seeking a challenging opportunity in a dynamic environment, we encourage you to apply
Please submit your resume and a cover letter outlining your qualifications for this position
Thank you for considering this opportunity with our organization
We look forward to reviewing your application.