Jobs
>
Front Desk Agent
>
Peach Springs

    Front Desk Agent - Peach Springs, United States - Grand Canyon Resort Corporation

    Grand Canyon Resort Corporation
    Grand Canyon Resort Corporation Peach Springs, United States

    4 weeks ago

    Default job background
    Description
    HUALAPAI PREFERENCE


    Position: Front Desk Receptionist/Clerk – Lodge


    Department: Hualapai Lodge


    Classification: Non-Exempt


    Salary Range: H3


    Supervisor: Hotel Manager – Lodge





    Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.




    Position Summary:


    Handles night time Lodge accommodation reservations, check-ins and payments. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning Hualapai tourism options and Hualapai history and culture. Ensures outstanding customer service for guests and acts as a Hualapai ambassador.




    Knowledge and Abilities:


    1. Ability to interact with guests and tour groups and provide prompt, outstanding customer service while handling accommodations at the Lodge.
    2. Ability to understand questions being asked and provide detailed information regarding tourism options.
    3. Ability to handle high cash and credit transactions and follow cash handling policies and procedures.
    4. Ability to communicate in a clear, concise manner, even when busy.
    5. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
    6. Ability to handle difficult customer situations or escalate when necessary.
    7. Knowledge of Grand Canyon West locations, Hualapai River Running and Hualapai history and culture.
    8. Ability to use appropriate computer software.



    Duties & Responsibilities:


    1. Greet and interact with guests arriving at the Lodge promptly being courteous, friendly and helpful. Provide tourism option information.
    2. Handle guest and group check-ins and check-outs.
    3. Follow proper cash and credit handling policies and procedures while completing transactions.
    4. Respond to guests' questions regarding Grand Canyon West and Hualapai River Running Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc.
    5. Provide guests information concerning Hualapai history and culture.
    6. Provide outstanding customer service.
    7. Perform other work-related duties as assigned.



    Qualifications:


    1. Good oral communication skills.
    2. Good mathematical skills.
    3. High School Diploma or GED.
    4. Prior cash handling or customer service preferred.
    5. Computer literate.
    6. Preference given to Hualapai Tribal members.
    Working Conditions:


    Hotel lobby environment. Must be able to work varying schedules, split shifts, weekends and holidays.




    Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section and Public Law 93-638, Section 7B

    Revised: May 20, 2014
  • Grand Canyon Resort Corporation

    Front Desk Agent

    2 weeks ago

    Grand Canyon Resort Corporation Peach Springs, United States

    Job Description · Job DescriptionHUALAPAI PREFERENCE · Position: Front Desk Receptionist/Clerk Lodge · Department: Hualapai Lodge · Classification: Non-Exempt · Salary Range: H3 · Supervisor: Hotel Manager Lodge · Disclaimer: Position Description is not meant to encompass all asp ...

  • MCR Hotels

    Front Desk Agent

    1 week ago

    MCR Hotels North Charleston, United States

    The Front Desk Agent at the Courtyard by Marriott Charleston- North Charleston is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and e ...

  • MCR Hotels

    Front Desk Agent

    1 week ago

    MCR Hotels North Charleston, United States

    The Front Desk Agent at the Courtyard by Marriott Charleston- North Charleston is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and e ...

  • MCR Hotels

    Front Desk Agent

    2 weeks ago

    MCR Hotels North Charleston, United States

    · Front Desk Agent · Courtyard Charleston - North Charleston, 7465 Northside Drive, North Charleston, South Carolina, United States of America · Req #6164 · Tuesday, April 16, 2024 · The Front Desk Agent at the · Courtyard by Marriott Charleston- North Charleston · is responsibl ...

  • MCR Hotels

    Front Desk Agent

    2 weeks ago

    MCR Hotels North Charleston, United States

    · Front Desk Agent · Courtyard Charleston - North Charleston, 7465 Northside Drive, North Charleston, South Carolina, United States of America · Req #6027 · Friday, April 5, 2024 · The Front Desk Agent at the · Courtyard by Marriott Charleston- North Charleston · is responsible ...