Customer Service Representative - Freeport, United States - Dog House

Description

Job Description

Full-time Customer Service Representative
Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House We are looking for a full-time, top-level CSR to join our office staff of 3. Responsibilities are: making sure all customers are taken care of, primary person answering phones, making outbound calls, providing customer service, scheduling appointments, and performing some administrative duties. The phones are very busy during the fall and winter, so the candidate must be able to handle a fast-paced environment. This is a dynamic position that requires flexibility.

Who Are We?

Dog House (heating, air, plumbing), located in Freeport, started 10 years ago and continues to grow. We are a family-owned and operated business providing residential and light commercial service 24-hours a day and installations. Our daily goal is to give our valued customers A+ service.

Requirements:

• No previous experience is necessary
• Outgoing personality
• Must enjoy speaking on the phone
• Portray confidence on the phone
• Exceptional customer service skills are a must
• Friendly, pleasant phone voice
• Extremely organized and can juggle multiple tasks
• Handle daily stress and stressful situations with a calm demeanor
• Very close attention to detail
• Quick to learn new skills
• Able to follow directions
• Work well with the team
• Helpful Experience To Have:
• Some Microsoft Office
• CSR software
• Working in a call center, sales or any other position where being on the phone all day assisting customers = very helpful
• Background in the HVAC and/or plumbing industry

Benefits you will enjoy working with us:

• Generous Paid Time Off
• Federal holidays off
• Your birthday off
• Bonus opportunities
• Paid training
• Company outings
• On-call standby pay
• Health Insurance
• Vision and Dental insurance
• Company match IRA plan
• Overtime available