Account Manager - Mt Holly - Shields Facilities Maintenance, LLC

Description

Shields Facilities Management, LLC (SFM), a national world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software,and an operations team with expertise in customer service skills.

Key Responsibilities:

• Source qualified competitive vendors who meet compliance standards.
  
• Evaluate qualified vendors
  
• Pertaining investigate issues issues that arise pertaining to assigned accounts, working on determining root causes of problems developing plan for resolution track all open tasks jobs evaluating quality service delivery ensure they are completed timely satisfaction prepare relevant documentation consistent scope work client expectations communicate clients account satisfaction handle complaints present provide essential documentation invoicing manage any disputes