Assistant Director of Admissions - Washington, DC, US

Since 2009, The Dorm has been a mission-driven, client-centered mental health organization that has been bringing comprehensive, evidence-based treatment to young adults, ages We are looking for a passionate Assistant Director of Admissions to join our multidisciplinary DC team a ...

Job description

Since 2009, The Dorm has been a mission-driven, client-centered mental health organization that has been bringing comprehensive, evidence-based treatment to young adults, ages We are looking for a passionate Assistant Director of Admissions to join our multidisciplinary DC team and contribute to our goal of making a difference. 

The Assistant Director of Admissions will be responsible for being one of the first points of contact and discovery of The Dorm for new clients, families, and referral sources. With an attention to customer service, our AD of Admissions will foster a supportive, client/family-centered approach for all inquiries by providing a timely and thorough response, and helping vet clinical appropriateness. 

With us, you'll be part of the next frontier in mental health care with an integrative treatment model and outcomes research approved by a third-party validated Institutional Review Board (IRB).  We blend individualized therapy and skills coaching, hands-on family work, group-based clinical support and a bustling community and social Clubhouse experience unseen elsewhere in our industry. With competitive salaries between $95,000 and $120,000 (based on background/experience) and a proud commitment to diversity in the workplace that affirms all races, genders and backgrounds, our strength is our community and we hope that includes you

What You Will Do:

• Lead the Washington, DC admissions process to ensure census and enrollment goals are achieved, including:

• Responding promptly and professionally to initial inquiries, serving as a key point of contact for prospective clients and families

• Facilitating discovery conversations that introduce and clearly communicate The Dorm's mission, services, and approach

• Coordinating and conducting meet-and-greet sessions and tours, guiding clients and families through the admissions experience with care and clarity

• Partnering with families and internal teams to ensure admissions decisions are timely, appropriate, and aligned with clinical and organizational standards

• Serve as the primary liaison for clients and families guiding them through discovery of The Dorm and providing support until successful enrollment and transition

• Oversee insurance compliance and operational processes for all admitted clients, ensuring accuracy, timeliness, and adherence to regulatory standards, including:

  • Performing Verification of Benefits (VOBs) to confirm eligibility and coverage prior to admission

  • Coordinating with insurance advocates to secure pre-certifications within required timeframes for the authorized Length of Care (LOC)

  • Administering psychosocial assessments and establishing treatment schedules in accordance with clinical guidelines

• Collaborate with clinical team regularly for assessments, placements and on-boarding of new clients and families to determine appropriateness and level of care

• Ensure proper documentation and recording of admissions and outreach activity including management of reports and sheets to support outreach strategy and tracking of goals:

  • Maintain accurate and timely clinical and demographic information in CRM

  • Facilitate completion of admission documents

  • Provide monthly reports on admission activity

  • Ensure CRM is updated, maintained and strategically utilized

• Establish and maintain relationships with all referral channels including but not limited to educational consultants, hospitals, residential treatment centers, universities, clinical professionals & community organizations

• Collaborate with research, outreach, and marketing team members on developing relationships with referring professionals to grow The Dorm's network by:

  • Establishing new partnerships

  • Focusing strategy on new referring professionals and new outgoing referral recommendations

  • Assisting with the maintenance of referrals by cultivating and deepening existing relationships

  • Participating in the planning of key outreach initiatives

Qualifications: 

• DC State Licensure, or other relevant locality, in social work or counseling required

• 3–5 years of experience as a behavioral health clinician and/or admissions, intake coordination, client services, or related function within a behavioral health, mental health, or healthcare setting.

• Experience with community outreach, referral partner engagement, and relationship-building with external stakeholders 

• Astute clinical and diagnostic skills 

• Must operate at the highest level of customer service and possess the confidence and clinical expertise to assist families as they navigate the choice of enrolling 

• Proven ability to communicate effectively across audiences and apply strong clinical judgment orally and in writing

• Detail-oriented, self-motivated and persuasive 

• Ability to be on-site in the DC location 5 days per week. 

• Availability to meet admission responsibilities including night and weekend phone coverage on a rotating schedule

• Ability to travel to various locations with flexible hours meet the needs of clients, families, and the position

• Flexibility in working hours to support program/team needs including weekend rotation of admissions calls.

• Involves some travel to multiple locations and various outreach/marketing events

What We Offer:

• Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years 

• Flexible PTO - for a team that's rested, recharged and feeling their best

• Free in-house clinical trainings, DEIB trainings and yearly spending allowance for continuing education credits (CEUs)

• Flexible, creative, team-based work environment in the heart of Washington, DC and in an inspiring, centrally-located therapeutic setting

• We are family-owned and operated and proud to be a trusted, CARF-accredited organization

The Dorm is an equal opportunity employer.  We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.