Helpdesk Technician - Tallahassee, United States - Pennington PA

Description

Job Description

Job Description

Mid-sized law firm looking for a qualified Help Desk Technician capable of handling some managerial responsibilities. The position requires a solid technical background combined with customer service experience. A problem-solving attitude with the ability to prioritize internal queries, manage outside vendors and a related technology budget are essential skills to perform well in the position. Responsibilities are further detailed below.

Maintain Desktops

•Repair and replace desktop hardware and peripherals as needed

•Keep software applications up to date

•Maintain software inventory

•Install new software as needed by staff upon request

•Relocate hardware as needed

•Assist users with handheld/BYOD issues (iPhones, Androids, Tablets, etc.) pursuant to applicablefirm policy.

Maintain Printers, Copiers, Scanners, Faxes

•Assist staff with performance/production issues

•Monitor printers, copiers, and faxes for performance issues

•Work with hardware vendor support as needed for repairs

•Assist staff with OCR as needed

Maintain Phone System and Video Conferencing

•Assist users with phone issues and work with phone/software vendor support as needed

•Setup video conferences and troubleshoot issues as they arise

Administer User Accounts for Online Services

•MacAfee Spam Console

•Egnyte File Sharing

•Westlaw Next

•Accurint

•LexisNexis

•Pacer

•Assist Bookkeeping with Juris Accounts

•Assist Bookkeeping with Equitrac accounts

Administer Internal Accounts

•Copier Scanning Accounts

Maintain Firm's Online Presence

Upon approval by HR Director or Technology Committee Member:

•Post articles to news section

•Add/Delete/Update attorney/consultant bios on

•Add/Delete/Update attorney/consultant bios on Martindale-Hubbell )

Company DescriptionPennington, P.A. is a nationally recognized Florida law firm with offices in Tallahassee, Tampa, Miami and Jacksonville. We provide legal services and government affairs representation with expertise in a diverse range of areas including corporate and business law, customs and international trade, health care law, real estate law, intellectual property law, land use and environmental law, local and state government, insurance and extended warranty law and litigation.

Company Description

Pennington, P.A. is a nationally recognized Florida law firm with offices in Tallahassee, Tampa, Miami and Jacksonville. We provide legal services and government affairs representation with expertise in a diverse range of areas including corporate and business law, customs and international trade, health care law, real estate law, intellectual property law, land use and environmental law, local and state government, insurance and extended warranty law and litigation.