Pediatric Dental Front Office/Treatment Coordinator - Menlo Park - Grace Dental

    Grace Dental
    Grace Dental Menlo Park

    1 week ago

    Description

    Overview

    Experience the Grace Difference We are a growth oriented pediatric dental practice which prioritizes exceptional dental care to children of all needs and abilities, an outstanding work culture, and strives to leave a positive footprint within our community.

    What do we look for in a potential new team member? We are looking to grow our front office team with a positive, driven, patient-centric individual. We have a strong belief that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking an individual who has a commitment to excellence in their actions, words, and intentions; seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our team and patients. This is ideal for a motivated and professional individual seeking long term employment.

    Knowledge, Skills & Abilities

    • Understand and comply with policies and procedures associated with a dental practice.
    • Understand and comply with HIPAA regulations.
    • Exceptional customer service and phone skills.
    • Proficient in Microsoft Office (Word, Excel).
    • Organized self-starter and motivated problem solver.
    • Clear and effective communication skills (both written and verbal).
    • Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

    Essential Duties & Responsibilities

    • Maintain communication with patients via online platform, text and/or email.
    • Handle patient reception.
    • Manage/File Patient Charts/Records.
    • Collect and post patient payments as needed.
    • Educate, discuss and present the dentist's recommended treatment plan to the patient after the dentist has provided a diagnosis.
    • Verify and then discuss dental benefits and pre-estimates; present fees to patients.
    • Enter accurate patient benefit information into Dentrix system.
    • Manage daily schedule to ensure production goals are consistently being met.
    • Post/Enter pre-treatment estimates into system.
    • Call patients to schedule treatment as applicable to their treatment plan.
    • Track and call patients who do not schedule or whose treatment is incomplete.
    • Follow-up: Call and/or send letters to patients that have missed their scheduled appointment within their treatment plan.
    • Build positive and productive relationships with referral partners for business growth.
    • Document services rendered and other related information in patient's charts following each appointment.
    • Provide support to office personnel when primary responsibilities are complete.
    • Maintain up-to-date knowledge about practice services offered.

    Education and Experience

    • High school diploma or equivalent.
    • Knowledge of dental terminology a plus.
    • 2+ years dental treatment coordinator experience or previous front-office experience in a dental practice.

    Schedule

    • 8 hour shifts available Mon-Sat.
    • Must be available Saturday (1-2 Saturdays/month).

    What Grace Dental Pediatric has to offer

    • A positive, meaningful, challenging, and supportive work environment.
    • A competitive salary with a comprehensive benefits package: including medical, family dental care, and paid time off.
    • An opportunity to serve amazing patients and be part of community outreach events.
    • A convenient work schedule, which supports personal and professional growth.
    • Technology forward, growth oriented dental practice.
    • Pay: $25 - $35/hourly depending on experience.
    • Benefits: Medical, Dental, 401K, PTO, paid holidays and sick days, incentive bonus opportunities, continuing education.
    • Full-Time + Rotating Saturday | Weekdays 8:00am - 5:00pm, Saturday 8:00am-12:30pm.

    Application Instructions

    • Cover letter detailing why you feel you would be a good fit for this position.
    • Resume with Work History and References.
    • Compensation expectations.

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