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    Field Engineer - Boston, United States - Datum Software

    Datum Software
    Datum Software Boston, United States

    3 weeks ago

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    Description

    Job DescriptionJob Description

    Job Details:

    Job Title: Field Engineer

    Duration: Long-Term Contract

    Location: Boston, MA || On-Site

    Job Description:

    Important:

    Shifts can start as early as 4 AM, and End as late as 8 PM, Weekends may also be required.

    There is a possibility of some overtime.

    Responsibilities:

    • Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
    • Provides service and customer support during field visits or dispatches.
    • Diagnoses errors or technical problems and determines proper solutions.
    • Produces timely and detailed service reports. Documents processes.
    • Collects and analyzes performance data to provide technical assistance.
    • Ties workflow to schedule. Accurately documents solutions related to complex issues.
    • Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
    • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
    • Builds positive relationships with customers.

    Company DescriptionStaffing and recruitiingCompany DescriptionStaffing and recruitiing

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