Hospitality Associate/Guest Relations - Dundee, OR
1 day ago
Job description
Full-time
Description
Black Walnut Inn & Vineyard is a serene nine-room villa offering luxe accommodations and spectacular views of Oregon's famed Willamette Valley. We are a small group of hospitality professionals delivering exceptional experiences to discerning guests. In 2024, we were voted one of the 10 Best Hotels in the Pacific Northwest by the Conde Nast Readers' Choice awards.
We are looking for a highly motivated, experienced, and professional candidate for our Front Desk Receptionist position. You will serve as our guests' first point of contact and manage all aspects of their accommodation.
Essential Duties Include:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests, collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services when appropriate.
- Maintain updated records of bookings and payments
- Additional duties as assigned
The ideal candidate will possess:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like Maestro and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- A degree in hotel management is a plus
Physical Requirements:
- Prolonged periods of sitting or standing at a desk.
- The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.
- Must be able to lift up to 40+ pounds at times.
Note: The responsibilities of this job may change from time to time in accordance with Black Walnut Inn & Vineyard's business needs. As a team player, you may be required to perform additional and/or different responsibilities from those set forth above.
Salary Description
$19-$21 DOE
Similar jobs
We are looking for a highly motivated, experienced, and professional candidate for our Front Desk Receptionist position. · Perform all check-in and check-out tasks · Manage online and phone reservations · ...
1 week ago
We are looking for a highly motivated Front Desk Receptionist with experience in hotel reservations software. · Perform all check-in and check-out tasks · ...
2 weeks ago
+Job summary · We have an exciting opportunity for a Guest Services Associate to join the Argyle Winery & Vineyards hospitality team. · +Qualifications2+ years of customer service or wine club experience · ...
1 week ago
We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion and empathy. · The Resident Relations Associate oversees and executes a fee-based service program designed to assist residents wit ...
1 month ago
We are looking for a proactive Client Relations Associate to join our team at Trend, where relationships are our top priority. · ...
1 month ago
We are hiring Client Relations Associates who enjoy face-to-face client interaction and working in a team-focused sales and customer service environment. · Provide customer service by answering questions and offering accurate service information · Support quantum fiber sales conv ...
1 week ago
We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply. · ...
1 month ago
We are looking for a Client Relations Associate to join our team at Trend. In this role you will work closely with experienced Client Relations Managers to support client accounts and develop the skills needed to eventually manage client relationships independently.Assist with cl ...
1 month ago
Portland Japanese Garden – a 501(c)(3) non-profit in Portland, Oregon – is hiring for a Seasonal Visitor Relations Associate. The Visitor Relations Associates are responsible for providing cross-functional support across all front-of-house areas with a focus on ensuring an outsta ...
4 hours ago
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. · As a Guest Services Associate, your friendly welcome, excellent service, and contagious smil ...
1 month ago
+We are seeking a high energy individual with a passion for helping others and drive to succeed to join our team as Overnight Closer (Member Services Representative). You will provide superior customer service to Planet Fitness members, prospective members and guests. · +Greet me ...
4 days ago
The Customer Care Associate CCA maintains the health & safety of our customers whilst providing professional efficient and courteous service in person at the complexes This role is responsible for upholding any health and safety legislative requirements · Welcome and provide serv ...
1 week ago
We save lives while providing the opportunity for people to realize their healthy selves.: Nurse · Monte Nido Clementine Lake Oswego · West Linn, Oregon · Monte Nido Clementine Lake Oswego, located in West Linn, Oregon is a residential treatment program exclusively for adolesce ...
21 hours ago
We're looking for a Vineyard & Livestock Steward who genuinely enjoys caring for animals, working outdoors, and being part of a thoughtful estate operation. · ...
3 weeks ago
The Allison Inn & Spa is seeking an Executive Housekeeping Manager to oversee the cleanliness and maintenance of its luxury resort. · ...
1 month ago
We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. · Friendly and helpful team members · Operations experience is a plusSome high schoolFood Handler certification may be required depending on local require ...
4 weeks ago
· The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. · The Allison Inn & Spa's luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. · At The Allison Inn & Spa our ...
1 day ago
The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. · The Allison Inn & Spa's luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. · At The Allison Inn & Spa our wo ...
1 day ago
Join us and do meaningful work. We deeply value our employees. · ...
1 month ago
We are seeking a detail-oriented Accountant who enjoys solving problems with a proactive and curious mindset. · ...
1 week ago