Leasing Customer Service Specialist - Richmond, United States - First Bank Richmond

Description

Position Summary

The Leasing Customer Service Specialist will be a working team member whose focus is on customer service with support in the collections area as needed. This position is responsible for receiving and initiating customer calls with the objective of managing customer inquiries and problem solving.

Essential Responsibilities

• Receive customer phone calls and emails and resolve issues/concerns
• Respond to billing inquiries and accept phone payments
• Research accounts to discover pertinent information and issues
• Document all communication with customers in the company's database with detailed notes on the nature of each interaction and payment arrangements agreed upon.
• Prepare payoff quotes and handle verification of pay histories
• Respond to calls and emails from brokers, insurance companies and provide information/documentation as requested
• Coordinate problem resolution with appropriate team members
• Provide verbal or written customer follow-up to ensure customer satisfaction
• Contribute to other projects or tasks as assigned by management

Competencies & Qualifications

• High School diploma or equivalent
• Consumer/Commercial finance experience preferred
• Proficiency within Microsoft Office and web-based applications
• Ability to independently identify and resolve problems in a timely manner
• Bias toward organization and attention to detail
• Positive and professional written and oral communication skills
• Strong attention to detail and proofreading skills
• Ability to manage multiple priorities
• Strong work ethic and self-motivation