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Security Officer - Richfield, United States - BCForward

BCForward Richfield, United States

1 month ago

Description

Job Description

Job Description

Crisis Operations- Emergency Hotline
Corporate 1 MN 900010

Location:
CWs Must Live Local (In Driving Distance to Best Buy's Richfield, MN Corporate Campus). 100% on site position.

Schedule:
Onsite/On-Campus. Individual must be available from 5p to 1:30a Tuesday thru Saturday.

Position Summary/Job Description:
This position is split between Crisis Management and Overnight Monitoring.

As a Crisis Operations Specialist you will directly and indirectly provide monitoring and support for crisis that affects the Best Buy Enterprise.

Primary responsibility is for answering, triaging, and providing initial response to Emergency Hotline – Crisis Management calls and ensuring reporting tools are utilized to document and notify individuals and teams that may need to provide additional support to the reporters.

Specialists are also responsible for specialized response to Energy Management situations submitted by store leadership through facilities tickets.

As a Crisis Operations Specialist, you will provide a support role to corporate teams and field locations before, during, and after an emergency incident.

This position provides monitoring and notification of situations that either are, or could, cause a crisis for Best Buy, and may serve as initial bridge between field locations and Crisis Operation Seniors and leadership when an incident occurs.

Responsible for Emergency Hotline- Crisis Operations call triage to ensure that all crisis response, wherever and whenever a crisis happens, is efficient and effective.

Monitors CrisisOps mailbox for web-based Emergency Hotline reports to validate accuracy and determine next steps as appropriate.

Per SOP, ensure initial response activities are completed per SOP, notifications and escalations take place, and reporting in appropriate tools is complete.

Resolve issues or escalate to appropriate support personnel

Seeks out and provides insight on potential crisis, upon request or by using monitoring tools such as Social Media, news reports and partner communications.

Executes on the delivery of pre-approved messages through existing communication channels and maintains distribution lists

Overnight Monitoring:

The Best Buy Overnight Monitoring (OM) team is responsible for monitoring retail and supply chain locations with the goal of preventing burglaries and reducing losses due damage to Best Buy facilities.

The team also works to meet the needs of the broader Global Threat Detection and Response organization.

This team works closely with a wide array of Corporate and Field business partners as well as Law Enforcement at a city/state/federal level.

Project Description:
Working a shift schedule during the overnight hours, weekend, and holidays, on-site/on-campus at the Best Buy Co. Inc. campus in Richfield, MN.

This role is in support of the Overnight Monitoring team, assisting with performing duties such as CCTV monitoring, Alarm monitoring of Best Buy facility location, incident alert/notification, and various other duties as assigned based on organizational needs.

Position Summary/Job Description:

As a Burglary Monitoring Specialist, you will be responsible for proactive CCTV monitoring and reactive alarm response to Best Buy sites that are secured afterhours.

The Specialist will report to the Overnight Monitoring shift supervisor, working collaboratively with other team members, Corporate Partners, Field Support Asset Protection and Property Managers to reduce loss and facility damage as well as initiate the appropriate response needed to aid all targeted, vulnerable, and at-risk facility locations.

The Specialist will report suspicious behavior identified on CCTV, dispatch of local law enforcement to conduct site visits.

The Specialist will receive alarm notifications from alarm monitoring center or field leaders and will be responsible for reviewing real time CCTV footage where alarms are reported.

Specialist will report any vulnerabilities, criminal activities, or employee safety risks to the appropriate partners, which could include local leaders, law enforcement, and corporate support leaders.

This hourly shift position operates primarily during the overnight hours, on-site/on-campus at the Best Buy Co. Inc. campus in Richfield, MN as part of a team that will be responsible for producing consistent service coverage. Expect that shift work will include weekends, holidays, and may be adjusted based on business needs.

Note:
Applicants must possess a reliable mode of transportation to commute on-site campus in all seasons

Primary Responsibilities Associated with This Role Are

Analyze burglary trends to identify locations and markets that may be targeted.
Gather and analyze different sources of data.
Build various data visualization reports to communication and share information across a variety of stakeholders.
Assist in the development of reporting/dashboard templates.
Analyze method of operation that subjects targeting locations may utilize and provide. recommendations to deter burglary attempts or identify ways to catch subjects before losses occur.
Monitor CCTV for anomalies in locations that may indicate subjects are preparing to burglarize our locations.
Alert the crisis response team of incident(s) and escalate as needed to on-call teams to coordinating ongoing response support.
Report suspicious behavior to critical partners as per SOP.
Research active alarms for potential burglaries and other emergencies in progress and report to a variety of partners as per SOP.
Contact field Asset Protection leaders to support burglaries in progress and work with local responding Law Enforcement Officers.
Prepare and disseminate incident summaries/narratives to all the appropriate support teams.
Complete daily/nightly requests tracker and communicate in a timely manner with those requesting Overnight Monitoring services.
Maintain the Overnight Monitoring team's communication distribution lists.
Prepare and complete daily/nightly performance metrics reports and distribute appropriately.
Other duties as assigned in support of the overall Global Threat Detection and Response program.

Note:
Applicants must possess a reliable mode of transportation to commute on-site campus in all seasons

Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
1. 1+ year of Customer Service Experience in Retail, Call Center, or similar industry

Communication and relationship building skills.
Microsoft Office 365 applications (Excel, PowerPoint, Word, Outlook) experience (3+ years)
Data Analytics and Reporting (1+ years)
Ability to work independently, a self-starter who is flexible and adaptable to meet the ever-changing needs of our customers and business, while working through ambiguity.

What are some preferred/nice to have skills the manager is looking for?

CCTV Experience
Facilities/Properties/HVAC experience
Fluency in Spanish or other language
Call Center Experience
Advanced knowledge of Microsoft Office 365 application tools (specifically Excel, PowerPoint, Word)
Prior public safety experience
Alarm monitoring experience
Intermediate Data Analytics

Interview Process Overview:
We will review candidates and then submit times for initial interviews. Initial Interviews will be done remotely unless otherwise noted.
Interviews will be a panel interview with 2-3 individuals and will follow the following process.

Introductions
Outline of position, hours, and expectations
Interviewers will have a set of questions that will be asked of all candidates.
Final thoughts and questions from candidates
Timeline of process and when we expect to respond to candidates.
Wrapup and end interview

Once first round of interviews have been completed, we will choose the top 2-3 candidates for a secondary on-sight interview.

This interview will include a tour of the campus and an in-depth look at what the teams do on a daily basis and what the work space is like.

Company DescriptionAbout BCforward

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale.

Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.

As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.

BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.

The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.

Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward\r

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale.

Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

\r
BCforward is an equal-opportunity employer.