Information Technology Administrator - San Antonio, United States - Apex Systems

Description

Title: IT Administrator

Type: 6-12 month contract (Likely to Convert FTE)

Schedule: M-F Core Hours

Location: Hybrid in San Antonio, TX off Hwy 151

Compensation: $22-24/hr.

Interview: One Round Onsite IV Next week

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

*If interested and qualified, please reach out to the technical recruiter, Nicole, at

Requirements/ Day to Day Responsibilities:

Someone with a broad experience in IT

Demonstrated experience in efficiently managing ticket backlogs and driving resolution of pending tickets, particularly in a fast-paced environment.

Proven ability to conduct thorough research and analysis to identify underlying reasons for unresolved tickets, including investigating misassignments and determining appropriate actions for resolution.

Strong communication skills, with the capacity to collaborate effectively across multiple teams and escalate issues as necessary to ensure timely ticket closure.

Experience working across diverse IT domains, including Infrastructure Operations and Cloud services, encompassing network connectivity, end point systems, and Voice technologies.

Adaptive mindset to tackle a broad spectrum of technical challenges, spanning from networking administration to Windows systems management, as required by the scope of projects.

Ability to proactively identify trends in incoming tickets and prioritize areas for improvement, contributing to enhanced service delivery and customer satisfaction.

Keen attention to detail and analytical prowess to pinpoint process inefficiencies and propose solutions for optimizing ticket closure times and inter-group handoffs.

Commitment to continuous improvement and dedication to serving employees by delivering efficient and effective IT support services.