Concierge, Guest Experience - Inglewood, CA

About Hollywood Park · Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega developme ...

Job description

About Hollywood Park
Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

Our S.T.A.R.S. commitments are enabled by five foundational principles:

• Start with Care – create a lasting impact through genuine care
• Thrive as a Team – create an environment of collaboration and encouragement Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
• Resolve with Respect – treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment

Position Summary
The Concierge is a guest-first role providing elevated service within the Guest Experience Department. Assigned in high-impact locations throughout the stadium, the Concierge serves as a critical touchpoint for creating personalized, extraordinary experiences.

This individual is responsible for interacting with guests throughout the stadium to anticipate needs, receive inquiries and resolve issues in an effort to ensure a seamless, premium-level experience. Concierges embody the STARS principles through proactive engagement, hospitality, professionalism, and teamwork.

Key Responsibilities

• Deliver warm, genuine greetings to all guests in assigned areas.
• Provide informed, personalized assistance regarding seating, ADA needs, club access, event info, and amenities.
• Support Guest Service Center operations by addressing guest feedback and coordinating service recovery.
• Collaborate with all HWP departments and HWP vendors as a resource to deliver service excellence.
• Utilize company systems, software, and tools to document and complete reports, solve ticket problems and other issues.
• Attend pre-event briefings and communicate event-specific updates.
• Handles medical or emergency situations calmly and effectively.
• Uphold all guest experience, conduct, and safety policies.
• Support team operations with professionalism and discretion.
• Perform other duties as assigned.

Qualifications

• 2-4 years of customer service, hospitality, or guest-facing experience.
• Previous venue or event experience preferred.
• Strong verbal and written communication skills.
• Positive demeanor and strong problem-solving skills.
• Ability to stand, walk, and maneuver stairs for long durations.
• Availability for nights, weekends, and holidays.
• Professional appearance in accordance with Company and departmental guidelines.

Core Competencies

• Problem Solving
• Adaptability
• Collaboration
• Leadership Accountability
• Conflict Resolution
• Operational Awareness
• Physical Requirements

Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Physical Requirements:

• LIFTING Lift up to 40 pounds
• PUSHING/PULLING……………….Occasional pushing/pulling up to 25lbs
• CLIMBING/BALANCE Prolonged Steps or stair climbing, balancing
• STOOPING/BENDING OVER Occasional is unavoidable
• STANDING Prolonged standing throughout the day
• WALKING Prolonged walking throughout the day
• SITTING………………………..Rare sitting throughout the day
• REACHING Occasional overhead as well as horizontal
• HEARING Hearing required to service guests
• SPEAKING Proficiency in English

Essential Environmental Conditions:

• INSIDE/OUTSIDE Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind.
• COLD/HEAT General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind
• WET/DRY Not unusual moist/dry environment
• NOISE/VIBRATIONS High noise level and vibration high
• HAZARDS Non-hazardous environment
• FUMES/DUST/ODORS Normally controlled environment
• HEIGHTS…………………………… Comfortable with working heights

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Benefits/Perks:

• 401(k): Eligibility to participate in the Company's 401(k) program. Hollywood Park will match the first 3% at 100% and 50%, thereafter, up to 5%.
• Perkspot: Discounts on many products and services (e.g, travel, gym memberships, entertainment, electronics, etc.)
• EAP: Access Hollywood Park's Employee Assistance Program. Receive up to 3 confidential counseling sessions per calendar year. Child care and elder care resources.

Compensation:

Starting rate: $21 - $23 per hour

In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate's education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.