Jobs
>
Oklahoma City

    Sr. Customer Success Manager - Oklahoma City, United States - iCIMS

    iCIMS
    iCIMS Oklahoma City, United States

    4 weeks ago

    Default job background
    Paid Work
    Description

    Job Overview

    In this role, you'll partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach leveraging the iCIMS Talent Cloud Equipped with leading industry tools including Gainsight, you'll build and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With the additional support of internal cross-functional subject matter experts, you'll ensure high customer satisfaction and renewal rates.

    About Us

    When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

    Responsibilities

    • Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry.
    • Partner with cross-functional teams including account management and professional services to understand assigned customer business objectives, products purchased, challenges, hiring strategy and maturity, technology stack, and more.
    • Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while monitoring overall account health.
    • Engage in strategic business reviews with customers to build and continually update mutual success plans that align business goals to an effective talent acquisition strategy.
    • Through a consultative approach, be the customer advocate for support and product matters. Lead and guide customers through the resolution journey.
    • Ensure outstanding customer health and sentiment, ultimately driving a high renewal rate.
    • Build customer stakeholder relationships through C-level to lead strategic conversations about data insights, KPI's, value, and overall success.

    Qualifications

    • 5+ years of prior experience in a customer facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent acquisition role responsible for TA technology stack success.
    • A passion for helping customers solve business issues with advanced technology solutions.
    • Shown success using data and analytics to create practical insights to build customer strategic plans.
    • Experience forming relationships at multiple levels of the customer to align business goals to technology strategy and support their continued success.
    • Ability to prioritize competing requests from customers, partnering internally with key stakeholders to ensure success.

    Preferred

    • HRIS experience.
    • CRM, ATS, or Salesforce experience.
    • Understanding of database theory and design.

    EEO Statement

    iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

    We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at

    Compensation and Benefits

    The target total compensation for this role is $85,000-$100,000. Compensation will be based upon experience.

    Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: s


  • Konica Minolta IT Solutions GmbH

    Customer Success Manager in Vorarlberg

    1 week ago

    Konica Minolta IT Solutions GmbH Oklahoma City, United States Full time

    Gesellschaft: · Konica Minolta Business Solutions Austria GmbH · Ansprechperson: · Nina Bauer · Rubrik: · Sales · Karrierelevel: · Young Professionals, Professionals · Vertragsart: · Unbefristeter Vertrag · Arbeitszeit: · Vollzeit · Standort(e): · Innsbruck, Dornbirn ...

  • Konica Minolta IT Solutions GmbH

    Customer Success Manager in Vorarlberg

    2 weeks ago

    Konica Minolta IT Solutions GmbH Oklahoma City, United States Full time

    Gesellschaft: · Konica Minolta Business Solutions Austria GmbH · Ansprechperson: · Nina Bauer · Rubrik: · Sales · Karrierelevel: · Young Professionals, Professionals · Vertragsart: · Unbefristeter Vertrag · Arbeitszeit: · Vollzeit · Standort(e): · Innsbruck, Dornbirn · Tei ...

  • Varsity Tutors, a Nerdy Company

    Customer Success Manager

    1 week ago

    Varsity Tutors, a Nerdy Company Oklahoma City, United States

    Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning ...

  • SMART Technologies

    Customer Success Manager

    3 weeks ago

    SMART Technologies Oklahoma City, United States

    Purpose of the position · Reporting to the Manager, Customer Success, you will be responsible for ensuring SMART customers achieve their desired outcomes while using our software. Leveraging customer data and analytics, you will be responsible for supporting a wide-range of custo ...

  • Kathairos

    Customer Success Manager

    1 week ago

    Kathairos Oklahoma City, United States

    Kathairos Solutions is a leading and rapidly growing North American clean tech company, bringing decades of knowledge, resources and experience into developing the innovative solutions of tomorrow, for the changing energy industry of today. We have developed a simple solution to ...

  • TechTarget

    Customer Success Manager

    1 week ago

    TechTarget Oklahoma City, United States

    TechTarget · (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,1 ...

  • Divert

    Customer Success Manager

    1 week ago

    Divert Oklahoma City, United States

    About Divert · Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. · Today, the U.S. alone generates mor ...

  • Theatro Labs, Inc

    Customer Success Manager

    3 weeks ago

    Theatro Labs, Inc Oklahoma City, United States

    Theatro is building a new Customer Success team and we are seeking experienced Customer Success Managers (CSM) to support and grow our strategic enterprise accounts. The primary responsibilities are to drive adoption, increase customer health, and increase the benefits our custom ...

  • Vista Equity Partners

    Customer Success Manager

    4 weeks ago

    Vista Equity Partners Oklahoma City, United States

    We are seeking Customer Success Manager to work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment. The CSM will bring Applause's best ideas, innovations, and capabi ...

  • Divertinc

    Customer Success Manager

    1 week ago

    Divertinc Oklahoma City, United States

    Divert, Inc. · is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. · Today, the U.S. alone generates more than 100 mi ...

  • Jarvis Recruitment Group

    Customer Success Manager

    2 days ago

    Jarvis Recruitment Group Oklahoma City, United States

    About The Role · We're seeking an experienced Customer Success Manager to join our client's team: A top Sage Partner. You will build and nurture strong relationships with clients to ensure satisfaction and retention and identify growth opporunities · Requirements · 3 years in ...

  • Applause

    Customer Success Manager

    4 weeks ago

    Applause Oklahoma City, United States

    We are seeking Customer Success Manager to work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment. The CSM will bring Applause's best ideas, innovations, and capabi ...

  • Acosta Sales & Marketing

    Customer Success Manager

    3 weeks ago

    Acosta Sales & Marketing Oklahoma City, United States

    · This is an exciting opportunity for a sales & marketing professional to work within a highly strategic business unit supporting Google Nest's channel sales team, and is the hub of the wheel, supporting senior leadership with streamlined oversight and reporting of key projects. ...

  • Cengage Group

    Customer Success Manager

    2 days ago

    Cengage Group Oklahoma City, United States

    We believe in the power and joy of learning · At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their ...

  • Divert

    Customer Success Manager

    1 week ago

    Divert Oklahoma City, United States

    About Divert · Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. · Today, the U.S. alone generates mor ...

  • Clearesult

    Senior Client Success Manager

    2 weeks ago

    Clearesult Oklahoma, United States Full time

    Job Description Summary · ​At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every ...

  • Cardinal Health

    WaveMark Customer Success Manager

    1 week ago

    Cardinal Health Oklahoma City, United States

    WaveMark Supply Management & Workflow Solutions · is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g., RFID) and cloud-based softwar ...

  • RollWorks, a division of NextRoll

    SMB Customer Success Manager

    2 days ago

    RollWorks, a division of NextRoll Oklahoma City, United States

    RollWorks, the B2B division of NextRoll, is looking for its next SMB Customer Success Manager to work with some of RollWorks' highest potential customers. In this role, you will be central to building and maintaining strong relationships at scale and connecting customer's goals t ...

  • Forrester

    Customer Success Manager II

    1 week ago

    Forrester Oklahoma City, United States

    At Forrester, were trusted to work on trailblazing, mission critical problems that business and technology leaders face today. Thats why were always looking to empower talented individuals to perform at their best every single day. Were proud of our community of smart people and ...

  • PagerDuty

    Principal Customer Success Manager

    1 week ago

    PagerDuty Oklahoma City, United States Paid Work

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. · Visit our careers site ) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts · The Principal Customer Success Manager i ...