- Schedule event staff for day-to-day operations and special events. Continue to adjust and update work schedules to reflect cost efficiency and building activity.
- Liaison with contract security company.
- Plan, organize, and direct various personnel and activities necessary to establish a safe and efficient environment.
- Establish and maintain effective working relationships with crowd management contractors, police, fire, EMS and other security personnel and/or safety organizations.
- Compile & maintain important guest service records and reports for management.
- Handle complaints, disturbances or related problems with the public, staff, or promoters.
- Investigate, report, and provide follow-up on incidents including damage or injury to the facility or individuals.
- Gain control over unusual circumstances caused by fire, storms, riots, and other emergencies.
- Work extended and/or irregular hours including nights, weekends & holidays.
- All other duties and responsibilities as assigned.
- Associate degree preferred or related experience and/or training, or an equivalent combination of education and experience.
- Demonstrate knowledge of principles and techniques of planning, implementing and supervising event staff.
- Handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations.
- Work independently, exercising judgment and initiative.
- Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
- Remain flexible and adjust to situations as they occur.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
- Operate a personal computer using Microsoft Word, Excel, and other standard office equipment.
- Must be effective in both written and verbal communication.
- Must be able to multi-task.
- Able to work extended and/or irregular hours including nights, weekends, and holidays.
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Guest Services Coordinator - Mobile, United States - Oak View Group
Description
Overview:
The Guest Services Coordinator?will assist the Guest Services Manager in all aspects of the guest service experience, to include coordinating various aspects of event staffing.
This role has a wage of $ $21.00 per hour.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Job expires 7/1/2024
Responsibilities:
