Client Account Specialist - Brandon, United States - Virtual

Description

100% Remote

Description:

The ideal candidate for this role will act as a liaison between the Billing Attorneys, assistants, and clients to resolve client non-payment issues and improve collection realization. Additionally, this individual will collaborate with the Client Accounts Coordinators, Manager, and Financial Applications Trainer to assist with staff training.

Key Duties:

• Communicate with attorneys, assistants, and clients regarding account matters
  
• Promptly address and resolve collection inquiries and requests
  
• Manage accounts for leadership attorneys and those with significant billing volumes
  
• Monitor aged invoices, credit balances, and unbilled time; drive resolution
  
• Conduct client outreach via email, phone, and mail to resolve non-payment issues
  
• Field daily accounts receivable queries from attorneys, staff, and administrators
  
• Assist in training new hires on accounts receivable processes and systems
  
• Report to leadership on delinquent accounts and at-risk receivables
  
• Participate in process improvement initiatives
  

Requirements:

• 5-7 years in accounts receivable/collections
  
• Self-motivated with strong professionalism
  
• Proven ability to collaborate effectively with colleagues and managers
  
• Excellent organizational, problem-solving, and time management capabilities
  
• Outstanding written and verbal communication skills
  
• Strong interpersonal skills and sound judgment
  
• Proficient with computers and accounting software/principles
  
• Advanced MS Office skills
  

Education:

• Bachelor's degree preferred; relevant experience may substitute