Evening Client Care Specialist - Avon, United States - Care To Change LLC

    Care To Change LLC
    Care To Change LLC Avon, United States

    1 month ago

    Default job background
    Description

    Job Description

    Job DescriptionHours
    Generally Mon- Thursday 3-9pm, with some options for additional coverage

    Benefits/Perks
    • Competitive Compensation
    • Paid Time Off
    • 401K
    Job Summary
    We are seeking a Evening Client Care Specialist to join our team. In this role, you will answer calls, greet guests, prepare session rooms, close the office, schedule appointments, and review paperwork.

    Responsibilities
    • Receive a high volume of inbound calls and emails
    • Identify the reason for the customers call, collect relevant information, and provide solutions
    • Refer to premade scripts for a variety of customer service topics
    • Use best practices in customer service techniques to develop rapport and build relationships with customers
    • Document all customer interactions
    • Meet personal and team requirements
    • Attend team meetings during the day as scheduled
    Qualifications
    • High school diploma/GED
    • Previous experience as a Customer Service Representative or in a similar role is preferred
    • Comfortable using computers and customer management software
    • Excellent phone and verbal communication skills
    • Understanding of active listening techniques
    • Ability to work well under pressure
    • Highly organized with the ability to prioritize projects and manage time effectively