LVR Representative - Charlotte, United States - CHEP

Description

Position Purpose

This position will be based in Charlotte, NC.

The CHEP LVR Representative will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR Program. This will include partnering with multiple internal functions, building and executing project plans as well as leading teammates through training of new processes.

Scope

• Number of Countries: 1
• Number of Locations: Make special mention of numbers of locations. 100+ Customer Locations

Major/Key Accountabilities

• Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT Regulations and CHEP Safety requirements
• Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible
• Work with local customers on program compliance in order to drive efficiencies and increase collection volumes
• Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel
• Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program's customer base
• Develop, communicate and implement improved processes focusing on key performance areas within the LVR operations
• Partner with internal resources to build and execute project plans
• Serve as a resource and trainer for LVR Representatives on key performance areas

Measures

• DOT & Safety Compliance
• On Time Performance/Customer Service Levels
• Operational Cost Optimization
• Total Pallets Delivered/Collected
• Customer/Location Growth
• LVR Program Cost Performance

Authority/ Decision Making

• Customer Issue Resolution
• Delivery/Collection Prioritization
• Working Autonomously
• Working within a Matrix Environment

Key contacts

Internal:

• Asset Recovery Reps
• LVR Coordinators
• Customer Service Field Reps
• Service Center/Operations Supervisors, Clerks and Managers

External:

• Key Retail & Manufacturing Customers (Local level)
• NPDs (Local level)
• Potential Customers (Local Level)

Qualifications

• Willing to lift 65 lbs. on a regular basis
• Must have a clean driving record
• Must be able to obtain and maintain a DOT medical card with no restrictions
• Able to execute and optimize provided delivery/collection routes
• Strong communication skills
• On-the-fly Problem Solving
• Comfortable working autonomously
• Able to develop relationships with new customers
• Strong Analytical skills
• Able to lead peers

Experience

• Multi-stop driving
• DOT & Safety Compliance Ownership
• Route Optimization/Management
• Local Customer Relationship Building
• Front line operations leadership
• New Customer Development (Desired)

Skills and Knowledge

• DOT Regulations
• Basic Microsoft Office (Excel, Outlook)
• Routing Management Apps/Software (Desired)
• Customer Service Programs

Languages

Essential:

• English

Desirable:

• Spanish

Base pay starting at $21.00/hour

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.