Technical Support Specialist - Rocky Hill, United States - zobility

Description

Job Title : Technical Information Service Representative

Job Location: Rocky Hill, Connecticut 06067, USA

Position Type: contract( 8 months) with possible extension

Type: Hybrid

Pay rate: $25/hr - $29/hr on w2 with Benefits

Qualifications:

• Bachelor's Degree in technical field or College Degree in Trades
• Technical or mechanical aptitude/Hands-on experience preferred
• Strong oral and written communication skills are essential
• Strong customer related communications and interpersonal skills necessary
• Proficient at navigating Microsoft Office and web-based programs
• Good home internet connection
• French language an asset

Responsibilities:

• This role will be responsible for providing our customers, distribution partners, and sales reps with technical support on our adhesives products and solutions through our technical helpline.
• The candidate will be responsible for providing timely support for technical inquiries via phone, email, and web chat.
• Candidate will need to visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
• This position provides an entry into the world of adhesives - staff in this role are highly regarded as experts in the adhesive world.
• Candidate will be expected to be available for on-site technical training as needed.
• Will work remotely but in person (onsite) for trainings.