Agent Experience Manager - Southfield, MI

Only for registered members Southfield, MI , United States

3 weeks ago

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Job summary

The Agent Experience Manager plays a key leadership role in shaping how our agents experience our brokerages every day.

Responsibilities

  • Train, coach, and align service standards across our branch agent services teams to ensure a consistent high-quality outcome
  • Create, implement, and continuously improve the agent onboarding experience
  • Ensure team is confident and capable in using our tools systems technology and processes
  • Analyze agent feedback service trends operational data identify opportunities improve efficiency impact

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