Agent Experience Manager - Southfield, MI
3 weeks ago

Job summary
The Agent Experience Manager plays a key leadership role in shaping how our agents experience our brokerages every day.Responsibilities
- Train, coach, and align service standards across our branch agent services teams to ensure a consistent high-quality outcome
- Create, implement, and continuously improve the agent onboarding experience
- Ensure team is confident and capable in using our tools systems technology and processes
- Analyze agent feedback service trends operational data identify opportunities improve efficiency impact
Job description
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