- To schedule appointments for all center providers
- To determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral
- Timely review and return of voice messages from patients
- Assist patients and de-escalate patient concerns as appropriate
- Assist patients with coordinating appointments that fit their needs
- Reviews scheduling history to ensure continuity of care
- Follows scheduling guidelines and provider templates for appropriate scheduling
- Adjust provider schedule according to time-off requests
- Prepares and sends appointment letters to patients as needed
- Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
- Coordination with Medical Records staff with facilitation of new patient packet
- Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
- Documentation in PM/EHR of any discussion with patients as appropriate
- To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
- Other duties and responsibilities as may be requested by supervisor and/or management
- High school diploma or GED is required
- Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and
- a professional with compassion in stressful situations
- Verbal and written communication skills, office applications preferred
- Demonstrate proper judgment and decision making skills when necessary
- Comply with the organizations code of conduct, safety rules and adheres to all company policies
- Carry out job responsibilities in an ethical, effective and professional manner
- Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
- Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
- Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
- Must be keenly aware of the importance of confidentiality in all aspects of the position
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Appointment Scheduler, Oswego - ConnextCare
Description
Appointment Scheduler, OswegoOswego, NY )
Description
Basic Function:
To maintain the appointment schedule and schedule routine appointments to balance
the patient flow within the center.
Principal Accountabilities:
$15.25-$17.75 Depending on Experience
