Information Technology Technician - Grapevine, United States - Insight Global

Description

Insight Global is seeking a Level 3 MSP IT Technician for an IT company based in Grapevine, Texas. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for customers, both residential and local businesses. This advanced level technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Additional Responsibilities Include:

• Consulting with clients in-store, over the phone, and on-site at their business or residence to provide the solution(s) that best fits their needs.
• Design and implement network infrastructure projects, including LAN, WAN and WiFi solutions.
• Perform Data recovery and loss prevention and advanced network installation tasks
• Administer Microsoft 365 environments, including user management, security settings and application configuration.
• Virus protection and Spyware/Adware removal
• Manage and maintain Active Directory and Azure AD environments
• PC Hardware and software troubleshooting repair and maintenance
• Work with cloud providers such as AWS, Azure, and Google Cloud platforms and be able to implement and support customer solutions
• Computer System repair and upgrades and custom builds
• Plan and perform productivity suite migrations with minimal downtime and seamless transition for clients
• Conduct security and risk assessments and recommending and implementing solutions
• Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage and resolve alerts and issues. Manage a daily workload
• Perform technical assessments

Required skills and experience:

• 7+ years of hands-on experience as a Help Desk/Desktop Support Technician
• Experience with Windows OS (Win7, Win8, Win10 and Win11) and Windows Server (2016, 2019 and 2022)
• Solid hands-on networking experience (Routers, Switches, Server-racks, configuration, etc.)
• Strong IT field service/MSP background and customer service skills
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting
• Must have a valid driver's license and a clean driving record
• Knowledge of managing and installing and configuring Microsoft server OS and Active Directory
• Proficiency with Firewall, Router, Switch installation and configuration
• Any cloud and virtualization knowledge using Hyper-V, VMWare, and other solutions.