- Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
- Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.
- Ensures a high level of customer service is provided by: organizing various information and resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with detailed instructions; demonstrating standard knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and utilizing standard knowledge to address lead/prospect/customer questions or issues in a timely manner.
- Serves as an advocate for process improvement by: reviewing detailed instructions for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with detailed guidance; providing sales support expertise by participating in work groups, as selected, to meet department objectives, and identify new and improve existing process-related initiatives, systems, and practices with a moderate degree of supervision and following detailed instructions; following detailed instructions for the continuous improvement of tools, technology, and processes to optimize effectiveness; learning basic knowledge of Federal and State laws, regulations, contracts, and rulings, recording and escalating issues or risks to compliance; demonstrating basic knowledge of standard processes to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, with moderate guidance; and demonstrating basic knowledge of standard processes to contribute to group installation and/or member enrollment processing to ensure that all critical milestones are met.
- Generates prospective sales by: participating in the organization of open enrollment events, and organizing material for formal presentations to prospective customers following detailed instructions; following detailed instructions to support others inbuilding relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting basic knowledge of standard practices on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; organizing and completing routine materials/forms for incoming business opportunities with moderate guidance; following detailed instructions to help partners work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment, with moderate guidance; and working on tasks as assigned to support and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects with moderate degree of supervision, and providing updates to the team.
- Contributes to strategic development by: gathering information for colleagues to leverage to develop strategy to meet annual sales targets, goals, and initiatives; organizing data for sales status reports including sales activity, follow-up, closings, and target achievement; demonstrating commonly used, essential processes for applying research and information on the health care marketplace to help others articulate internal sales strategies and drive external sales; working within team to support data collection on competitor, customer, and industry trends related to sales strategy; following detailed instructions for using sales performance data to maximize performance and develop territory insights and sales strategies to accomplish sales plans; and following detailed instructions on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to help drive internal negotiations and sales strategy.
- High School Diploma or GED, or equivalent AND minimum one (1) year of experience working in a corporate or business office environment, which can include relevant internship experience OR minimum two (2) years of experience working in a corporate or business office environment, which can include relevant internship experience.
- Knowledge, Skills, and Abilities (KSAs): Compliance Management; Interpersonal Skills; Relationship Building; Coordination; Accountability; Adaptability; Organizational Skills; Microsoft Office; Advising and Managing Partners; Goal Setting
- Health Insurance License in state(s) where applicable.
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Sales Associate II - Renton, United States - Kaiser Permanente
Description
:Note: Work location is the remote workplace (e.g. home address) per KP's Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location state - Washington
Job Summary:
Organizes various information and resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes standard knowledge to address lead/prospect/customer questions in issues in a timely manner. Generates prospective sales by following detailed instructions and broad guidance to support others prospecting, sourcing, developing, and maximizing referral networks. Gathers information used for developing sales strategy, organizes data for sales status reports, and uses common processes for applying research and information on health care to help others articulate internal sales strategies and drive external sales. Works within team to support data collection on trends related to sales strategy and follows detailed instructions to accomplish sales plans and help drive internal negotiations and sales strategy. Supports others in identifying resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following detailed instructions to support others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, with moderate guidance.
Essential Responsibilities:
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-WA-04|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Sales
Department: Seattle Two Union - HP Mgr-Sales And Marketing
Pay Range: $ $79530 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest