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    Retention Specialist - New York, United States - VillageCare

    VillageCare
    VillageCare New York, United States

    3 weeks ago

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    Description
    Retention Specialist -Bilingual Chinese/Cantonese/Mandarin (Hybrid)

    VillageCareMAX - 112 Charles Street, New York, NY 10014

    COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE

    VillageCare is looking for a self-motivated and Bilingual Retention Specialist to join our team. The Retention Specialist will conduct forward and appropriate efforts to retain members requesting disenrollment. Some of your daily activities will include:
    • Investigating and resolving member dissatisfaction issues
    • Processing involuntary and voluntary disenrollment's in a timely and compliant manner
    • Ensure compliance with contractual regulations, monitoring/tracking trends and documenting all communication with members, family, staff and providers.
    • Participate in conferences with CMS/HRA and/or NYSDOH regarding retention team activities and accountability for compliance with regulations and contracts.
    We would like to speak to those who have 2+ years of experience in a related healthcare environment. A Bachelor's degree and Bilingual - Chinese/Cantonese/Mandarin required. This is a hybrid role with onsite office visits.

    There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you
    • PTO package
    • 10 Paid Holidays
    • Personal and Sick time
    • Medical/Dental/Vision
    • HRA/FSA
    • Education Reimbursement
    • Retirement Savings 403(b)
    • Life & Disability
    • Commuter Benefits
    • Paid Family Leave
    • Additional Employee Discounts
    VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

    VillageCare is an Equal Opportunity Employer.
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