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    Technical Support Engineer - Waco, United States - AppLab Systems, Inc

    AppLab Systems, Inc
    AppLab Systems, Inc Waco, United States

    1 week ago

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    Human Resources
    Description

    Job Role : L2 – Technical Support – Network Smart Hands and Feet

    Location : Waco ,TX onsite

    Contract


    • Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Palo Alto Firewalls and other compute technology like Storage, VMWare.


    • Basics knowledge / understanding of assigning switch ports to specific VLANs


    • Patch phone ports to switch as needed.


    • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams


    • Troubleshoot and replace network switch chassis blades when required.


    • Adding memory/flash to an existing Non-End User Devices or Device;


    • Patching, moving an existing switch or router;


    • Racking and patching any new Non-End User Devices or Devics


    • Basic troubleshooting of VOIP phones (knowledge on basic configuration


    • Troubleshooting of MTR devices (Video Equipment)


    • Decommissioning a single Non-End User Devices or Device, including verifying the impact of such decommissioning and/or shutting the Device down;


    • Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6 foot ladder; however for higher ladder parties shall mutually discuss and agree.


    • Conducting Site surveys, including asset inventory validation;


    • Conduct WLAN surveys; installing, decommissioning or moving WAP;


    • Installing, decommissioning or moving WLC;


    • Installing, decommissioning or moving Smart Edge;


    • Installing or decommissioning Firewall;


    • installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;


    • Granting Site access for the Customer's third parties.


    • The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to technician conducting this work.


    • Good to have understanding of any Data Center Infrastructure Management Application


    • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting


    • Basic knowledge about Hardware like Servers, Storage devices


    • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux


    • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server


    • Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment's


    • Engineers should have hands on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage and Network devices


    • Engineers should have all local language proficiency and communication ability in English is mandatory


    • Engineers should have minimum 3-5 years experience in above mentioned area

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