- Financially screens insured patients prior to inpatient and outpatient services including office visits, testing, diagnostic studies, surgeries and procedures by verifying patient insurance eligibility and registering insurance information into the EPIC system when needed.
- Reviews patient history involving past illnesses, treatment locations, diagnosis and final outcomes when CPT codes are not available.
- Determines outstanding patient responsibility for hospital and physician charges to include past due liabilities in all communication to the patient.
- Creates financial estimate by providing insurance based out-of-pocket liability estimates for patients scheduled for outpatient and inpatient elective procedures.
- Establishes contact with the patient.
- Educates patient on out-of-pocket financial responsibilities including copay, deductible, coinsurance and out-of-pocket maximums.
- Attempts to collect payment in full prior to date of service or documents in EPIC patient will pay at time of service for Patient Services Representative to collect during registration process.
- Makes payment arrangements where applicable.
- Serves as PFNA throughout billing cycle.
- Verifies active Auto and Workers' Compensation claims in relation to patient treatment plans.
- Monitors Work Queue accountabilities for estimates that need to be completed to balance the patient's needs, individual performance goals and avoid delays in communication of patient financial liabilities.
- Provides clear and concise documentation in Epic to ensure precise throughput of patient financial liability information.
- Uses professional, clear, concise, and customer-friendly communication at all times to internal customers, providers and patients.
- Provides a stellar experience to Cooper patients; is proactive in serving patients and acts responsibly in the patient and Cooper's best interest.
- Resolves patient challenges by offering alternatives with minimum escalation or support, trying to retain patients within the Cooper network.
- Performs all process and system-related functions in accordance with training and quality guidelines.
- Perform all related duties or special projects as assigned/required.
- Regular, consistent and punctual attendance required, following Cooper time and attendance policies.
- Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape.
-
Cooper University Health Care Camden, United StatesAbout us · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologi ...
-
Cooper University Health Care Camden, United StatesAbout us · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologi ...
-
FCS, Inc. Philadelphia, United StatesBeautiful and historic Philadelphia, PA Facility is seeking a part-time Board Eligible/Board Certified Child Psychiatrist to fill a position consisting of 8-16 hours per week seeing both children and adults. All outpatient work with no on call coverage and no weekends Excellent s ...
-
FCS, Inc. Philadelphia, United StatesPsychiatrist needed in the Philadelphia area for approx. 20 hours per week Daytime hours and NO Weekends Outpatient and IOP along with Addiction work. · Description: · Psychiatrist for approx. 20 hours per week and will provide Outpatient/IOP and Addictions services to Adults. · ...
-
Cooper University Health Care Camden, United StatesAbout us · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologi ...
-
Cooper University Health Care Camden, United StatesAbout us · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologi ...
-
Tower Health Philadelphia, United StatesSt. Christopher's Hospital for Children's in Philadelphia, PA has an opportunity for a full-time Pediatric Anesthesiologist to join our growing program. The ideal candidate will have a strong sense of mission to the care of their patients and the community.Provide Cardiac Anesthe ...
-
Pacific Companies Philadelphia, United StatesBody Imaging with Academic Appointment in Philadelphia · We proudly provide compassionate, high-quality healthcare throughout the Greater Philadelphia region, and have gained a reputation for excellence and innovation. Our Department of Diagnostic Radiology group provides access ...
-
Cooper University Health Care Camden, United StatesAbout us · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologi ...
-
SENIOR BUYER. Job in Pennsauken Allied-IT Jobs
2 weeks ago
Cooper University Health Care Pennsauken, United StatesAbout us · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologi ...
-
Windward Gardens Center - Camden, ME Camden, United States FreelanceWindward Gardens Has Part-Time All Shift CNA Opportunities · Competitive Wages and Shift Differentials · Benefits · .$ $24.50/hour · *Nursing Student Loan Debt Repayment and Tuition Assistance · *Variable compensation plans · *Tuition, Travel, and Wireless Service Discounts · *Em ...
-
Cooper University Health Care Camden, United StatesAbout us · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologi ...
-
Archway Physician Recruitment Philadelphia, United StatesGeriatric Medicine opening in Philadelphia, PA Full time, permanent opening Seeking an experienced BC/BE Family Medicine, Internal Medicine, or Geriatrician to join a Primary Care Practice (V.I.P Service to Senior Patients through preventative patient care) Monday - Friday, 7:30a ...
-
Universal Health Services (UHS) Philadelphia, United StatesFairmount Behavioral Health System, located in Philadelphia is seeking a BE/BC psychiatrist for admissions. This is a fantastic opportunity for a new graduate or experienced psychiatrist. Offering flexible work schedules with lucrative hourly rates. The region offers a plethora o ...
-
Tower Health Philadelphia, United StatesSt. Christopher s Hospital for Children is recruiting for a Chief of Pulmonary Medicine for our hospital campus in Philadelphia, PA. The Chief of Pulmonary Medicine will direct the clinical and operational activities of the department to include but not limited to clinical cov ...
-
Medical Search Philadelphia, United States FreelanceLocation: Philadelphia, PASpecialty: Diagnostic RadiologyStart Date: ASAP: 45-day credentialing periodRequirements: Active PA license, Board-certified by the ABR or AOBRSchedule: full-time or part-time coverage on-siteDuration: ongoing locum tenens (month-to-month)FUJI PACSCompen ...
-
KA Recruiting Inc. Philadelphia, United StatesHigh Complexity Blood Bank Hiring CLS · Evenings or Baylor Shift Nights (Fri-Sun) · Performs blood bank testing and stat lab testing · Must have high volume blood bank experience · Full benefits and competitive compensation · Permanent position with job security · MUST have ...
-
Hayman Daugherty Associates, Inc Philadelphia, United StatesLocums coverage for Urologist in Pennsylvania Duration: ASAP - Ongoing Full time, outpatient clinic with weeknight call and some weekend call. EMR: Epic 24 hour call as needed On Call 1:4 or 1:5 The ideal candidate must be Board Certified PA license required Located near PHILADEL ...
-
Born & Bicknell, Inc. Philadelphia, United StatesHealth system partnered orthopedic group seeks to employ a BE/BC Orthopedic Surgery Foot and Ankle physician.Practice with 4 other surgeons and 1 nonoperative. The majority of the practice will be Foot and Ankle but some general ortho as well.Receive a competitive salary plus a v ...
-
Oak Street Health Philadelphia, United StatesOak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved c ...
PATIENT FINANCIAL NAVIGATOR ADVISOR. Job in Camden Allied-IT Jobs - Cooper University Health Care
Description
About usAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short DescriptionThe Patient Financial Navigation Advisor (PFNA) acts as the patient's liaison from physician order through complete billing cycle. The PFNA will complete a comprehensive analysis of patient's health insurance to include verification of benefits, prior authorization status and patient's out of pocket liability. PFNA will educate and provide patient with a clearly defined estimate of the patient's financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries and procedures via phone, written correspondence and MyChart communication. PFNA will collect or provide payment arrangements in accordance with policies and procedures.
Financial screening process encompasses any or all of the following job functions:
Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.
Proficiency in working with payer on-line portals, as well as NaviNet, Passport or other third party eligibility systems required. Intermediate knowledge of Medical Terminology, Health Insurance Plans and Patient Out-of-Pocket financial responsibility.
Experience with EPIC system preferred. Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.
Detail oriented with the ability to multi-task using multiple information systems. Excellent time management, organizational and oral/written communication skills.
Proficiency in use of MS Office Word and Excel. Demonstrated skills in customer service, with ability to project Cooper values to patients, internal customers and providers.
Education RequirementsHigh School Diploma required. Associates degree or equivalent experience preferred.
