- Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
- Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
- Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals;
- Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary;
- Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate;
- Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction;
- Proactively educates customers on utilizing available access channels;
- Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;
- Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction;
- Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;
- Maintains thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;
- Maintains proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products;
- Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers;
- Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner;
- Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays;
- May be asked to assist at various branches across Southern Banks footprint; and,
- Completes and performs any other duties as assigned.
- Demonstrated positive and helpful attitude toward both internal and external customers;
- Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;
- Good computer skills; and,
- Excellent customer service skills.
- High school diploma or equivalent.
-
Personal Banker
5 days ago
Southern Bank Lee's Summit, United StatesJob Details · Job Location · Lees Summit Branch - Lees Summit, MO · Position Type · Full Time · Description · PRIMARY PURPOSE OF JOB · This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and s ...
-
Float Personal Banker
1 week ago
Security Bank of Kansas City Lee's Summit, United StatesJob Details · Job Location · 150 HIGHWAY Lvl2 - Lees Summit, MO · Position Type · Full Time · Travel Percentage · Negligible · Job Category · Banking · If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Ka ...
-
Personal Banker
1 week ago
CommunityAmerica Credit Union Blue Springs, United StatesSummary: · The Personal Banker position involves cultivating meaningful member connections through an engaging and consultative approach. Key responsibilities include sale of products and services to members including opening new accounts and fundamental lending and auto lending ...
-
Personal Banker
5 days ago
First Business Bank Leawood, United States· Position at First Business Bank · Join us today as a Personal Banker- No SalesFirst Business Bank is a Top Workplaces USA company, learn more here. · At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - th ...
-
Personal Banker
1 week ago
Renasant Philadelphia, United States· Personal Banker · Job ID · Job Locations · US-MS-Philadelphia · Overview · Personal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existi ...
-
Personal Banker
1 week ago
HR Partners Lenexa, United StatesCompany: CoreFirst Bank & Trust · Position: Personal Banker · Reports to: Branch Sales Manager · Classification: Full-Time, Non-Exempt · Schedule: Hours vary between 7:00am - 7:00pm Monday-Friday; 9:00am-1:00pm Saturday · Location: Kansas City Market (Lenexa Ridge) · Job Summary: ...
-
Personal Banker
1 week ago
CommunityAmerica Credit Union Kansas City, United StatesIn search of a Personal Banker for our Crossroads Branch, downtown Kansas City, MO. This position involves cultivating meaningful member connections through an engaging and consultative approach. Some of the responsibilities include sale of products and services to members includ ...
-
Personal Banker
2 days ago
PNC Financial Services Group Kansas City, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Personal Banker
2 weeks ago
PNC Kansas City, United States**Position Overview** · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our ...
-
Personal Banker
20 hours ago
CommunityAmerica Credit Union Kansas City, United StatesSummary: · The Personal Banker position involves cultivating meaningful member connections through an engaging and consultative approach. Key responsibilities include sale of products and services to members including opening new accounts and fundamental lending and auto lending ...
-
Personal Banker
1 week ago
CommunityAmerica Credit Union Kansas City, United StatesSummary: · The Personal Banker position involves cultivating meaningful member connections through an engaging and consultative approach. Key responsibilities include sale of products and services to members including opening new accounts and fundamental lending and auto lending ...
-
Personal Banker
1 week ago
CoreFirst Bank & Trust Olathe, United StatesHours: Hours vary between 7:00am - 7:00pm Monday-Friday; 9:00am-1:00pm Saturday · Role: Personal Bankers assist existing and potential bank customers with products and services. This key sales and service role generates new business and strengthens household relationships by sel ...
-
Personal Banker
5 days ago
Security Bank of Kansas City Kansas City, United StatesJob Details · Job Location · 64th Street Lvl1 - Kansas City, MO · Position Type · Full Time · Job Category · Banking · Description · If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Secu ...
-
Personal Banker
1 week ago
COREFIRST BANK & TRUST Olathe, United StatesJob Description · Job DescriptionDescription:Hours: Hours vary between 7:00am – 7:00pm Monday-Friday; 9:00am-1:00pm Saturday · Role: Personal Bankers assist existing and potential bank customers with products and services. This key sales and service role generates new business an ...
-
Personal Banker
2 weeks ago
PNC Kansas City, United States Full timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
-
Personal Banker III
5 days ago
Allied Onesource Lenexa, United StatesPersonal Banker III - Assistant Manager · Our banking client is looking for Personal Banking III, Assistant Managers to support their Overland Park, Lenexa, and Raytown locations. If you have at least 3 full years of retail banking experience, this could be the opportunity for y ...
-
Personal Banker II
5 days ago
Southern Bank Leawood, United StatesJob Details · Job Location · Leawood Branch - Leawood, KS · Position Type · Full Time · Description · PRIMARY PURPOSE OF JOB · This position is a branch based sales position with some outside sales expectations, whose primary goal is to acquire, expand and retain customer re ...
-
Float Personal Banker
1 week ago
Security Bank of Kansas City Kansas City, United StatesJob Details · Job Location · LEGENDS Lvl3 - Kansas City, KS · Position Type · Full Time · Travel Percentage · Negligible · Job Category · Banking · Description · If you are someone wanting to make a difference in the communities that we serve and join the strongest large ...
-
Senior Personal Banker
1 day ago
PNC Financial Services Group Kansas City, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Personal Banker III
6 days ago
UMB Financial Corporation Kansas, United States Full timeThe Personal Banker III at UMB plays a unique and pivotal role as both an expert in strengthening customer relationships, recommending products and services. Encouraging branch achievements and supporting team members to ensure progress to essential activities and behaviors, ste ...
Personal Banker - Lee's Summit, United States - Southern Bank
Description
Job DetailsJob Location
Lee's Summit Branch - Lees Summit, MO
Position Type
Full Time
Description
PRIMARY PURPOSE OF JOB
This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and striving to make lifelong relationships with our customers. This position services existing customers and assists customers with transactions. As part of a team, Personal Bankers will play a vital role in living our commitment to the highest ethical standards and maintain the values trusted by our customers and communities.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
KNOWLEDGE, SKILLS AND ABILITIES
Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Applied Learning - Assimilating and applying new job-related information in a timely manner.
Building Customer Loyalty Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Managing Work (includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently.