Teller - Woburn, MA, US

  · OVERVIEW: · Understands and maintains the Bank's standards for service, customer satisfaction and relationship building; exercising these principles with every customer, every transaction, and every time. On a daily basis, processes a wide variety of customer transactions, de ...

Job description

 

OVERVIEW:

Understands and maintains the Bank's standards for service, customer satisfaction and relationship building; exercising these principles with every customer, every transaction, and every time. On a daily basis, processes a wide variety of customer transactions, demonstrating accuracy and adherence to the Bank's procedures, policies and banking regulatory requirements. Professional tellers are responsible for providing a positive customer experience.

ESSENTIAL FUNCTIONS:

• Greet and assist customers and provide general banking services and information while providing exceptional customer service.
• Demonstrate knowledge of the Bank's products and services to confidently answer customer's questions.
• Process deposits, withdrawals, loan payments, treasurer's checks, money orders, traveler's checks and other customer transactions in a secure and confidential manner in compliance with Bank policy, practice and banking regulations.
• Cash checks within established check cashing limits, follows check cashing policy and seeks supervisory approval when necessary.
• Accurately and efficiently process transactions by examining checks and other negotiable instruments for proper endorsements, dates, makers, signers and identification.
• Accurately complete cash settlement daily.
• Participate in performing daily branch tasks, night deposit processing, loan product payments, deposit capture scanning, proofing and balancing work, and completion of CTR (Currency Transaction Reports) as required.
• Balance each day's transactions and verify cash against computer totals, in accordance with the Bank's policies and procedures, and demonstrates the ability to review or research daily work for accuracy; identify and correct errors.
• Report to an officer any cash transaction that the customer may have "taken back" or changed to avoid the CTR reporting.
• Report to the Retail Manager any transactions that appear out of the normal pattern of business for a known or new customer.
• Adhere to all teller and branch security procedures.
• Ensure security and confidentiality of customer information.
• Perform routine clerical and background duties as assigned or requested. May send out maturity notices, follow-up cards to customers regarding new and closed accounts, etc.

ADDITIONAL FUNCTIONS:

• Represent the Bank in a professional, courteous manner to all customers, associates, vendors, and the public.
• Provide information, assistance, error resolution and customer service to Bank customers in a professional manner and escalates to manager as appropriate.
• Proactively engage customers to grow the relationship and deliver personalized service.
• Recommend Bank products, participates in branch promotions and attends community events.
• Maintain an organized and secure work station for day's activities.
• Bring all exceptions and questionable transactions to supervisor for approval.
• Build, develop and maintain partnerships with teammates to enhance customer experience.
• Adhere to policies, procedures and guidelines of the Bank.
• May assist with on-the-job training of new employees.
• Ensure that work area is clean, secure and well maintained.
• Other duties as assigned by Management.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

SUPERVISORY RESPONSIBILITIES:

None

WORK ENVIRONMENT:

Typical office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard 40 hour work week expected, though position may sometimes require early arrival, late departure, and/or Saturday / Sunday hours. While performing the duties of this job, the employee regularly works in an office setting. Regular travel between main office and branches, often within day of notice.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is generally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

REQUIRED KNOWLEDGE, SKILLS AND/OR ABILITIES:

• High School diploma or equivalent required

• Minimum of months of previous cash handling and customer contact experience preferred.

• Accuracy and attention to detail.

• Excellent organizational skills.

• Excellent verbal and written communication skills.

• Ability to interact at all levels and across diverse cultures.

• Positive attitude and willingness to be a team player.

• Strong customer service skills, including timely response to user's inquiries and/or complaints.

• Ability to learn, retain and communicate the basic benefits of a wide variety of bank products and services.

• Ability to identify customer needs, recommend appropriate products and services.

• All employees are expected to possess basic technology skills including knowledge of basic PC's skills. Additional levels of technology skills may be required based on specific duties of the position.

• Ability to adapt to progressive change.

Winchester Co-operative Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.