Enterprise Service Desk Specialist Secret Clearance And Security+ Required - New Orleans, United States - TEKsystems

TEKsystems New Orleans, United States

3 weeks ago

Description

TEKsystems is seeking an Enterprise Service Desk Specialist to support a DoD program in New Orleans, LA. Qualified candidates must have an Active Secret Clearance AND CompTIA Security+CE Certification.

As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness.

Responsibilities fall into 3 categories:

1.) Tier 1 Support:

Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.

2.) Health and Status Monitoring:

Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.

3.)Ticket Management:

Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.

Common Tasks Could include:

Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.

Requirements:

CompTIA Security+CE
Active Secret Clearance
3+ years of IT experience (Bachelors Degree can be used to replace years of experience)
Willingness to support an inbound service desk/call center operation
Experience with ITSM (Ticketing System) Not Required

Skills:

active dod secret clearance, security+, Customer service, ticketing system, first call resolution, end user support, technical support, troubleshooting, Help desk support, Help desk, Support, printer support, Access Control List, windows, windows operating systems, win10, Network Drive, IP Address, Task Manager, Global Address List, HOSTS files, active directory, Windows 10, Helpdesk troubleshooting, Password reset, Office 365, Service desk, Phone support, Windows 7, Service, Support desk, O365, Call center

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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