Account Coordinator - Brisbane, United States - Info Image

Info Image Brisbane, United States

2 weeks ago

Description

Job Description

The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.

Essential Duties and Responsibilities:

Assists the Sales and Account Managers
Maintains and updates customers' job timelines in collaboration with production and implementation teams
Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time
Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
Coordinates pricing and timelines
Performs weekly and/or monthly status calls with clients for current status updates or as needed
Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments
Serves as a customer advocate; responds to customers' requests and initiates appropriate actions and production changes
Supports the Account Services Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed

Education:

Bachelor's College degree (or combination of skills and years of experience)

Experience and Skills:

A minimum of 3 years of customer service and administrative experience
Project management experience (preferred)
Ability to work collaboratively with others in professional manner
Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff
Ability to prioritize tasks and to act with integrity, professionalism and confidentiality.
Demonstrated ability to problem solve
Excellent organizational skills and detailed oriented
Ability to manage projects and competing deadlines
Ability to quickly and appropriately prioritize conflicting demands
Ability to apply a high level of accuracy and attention to details to all tasks

Computer Skills:

Proficient with databases, use of the Internet, and MS Office Suite software
Experience with Microsoft Project Management and/or proprietary project software

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