- 1+ years experience as a Host in a fast-paced,
high-volume service environment and/or equivalent relevant experience - Strong work ethic, team player, and exceptional guest
service skills - Ability to consistently deliver high-quality guest
experiences, exceed guest expectations, and strive to create a memorable
experience at every City Winery visit - Effective communication and interpersonal skills with a
proven ability to build positive relationships with people in the scope of
employment - Aptitude to resolve problems
- Ability to execute professional guest service
experience - Ability to handle all guests with composure and
hospitality - Polished presentation
- Ability to work both independently and in a team
environment - Must be fluently literate in English including ability
to read, write, communicate, conduct basic business related mathematics,
and able to accurately function a POS - Ability to work a flexible schedule including days,
nights, weekends, and holidays - Ability to perform physical requirements of the role
including standing/walking for entirety of shift, bending, pulling,
pushing, using stairs, lifting and carrying up to 25 pounds - Provide positive guest experience including greeting,
conversing with, and thanking departing guests - Escort guests to seats and set them up for a
pleasurable dining experience based on appropriate floor plan - Accommodate guest requests while seeking management
approval when appropriate - Manage all call-ins and walk -in inquiries, directing
to appropriate departmental contacts or taking messages and
communicating to such departments as necessary - Ensure all dining areas are tidy, presentable, and in
safe condition and set up/rearrange/breakdown dining room for service
accordingly - Manage miscellaneous day-to-day communications,
including but not limited to, voicemails, emails, deliveries, and
reservation calls and communicate any important reservations/guest
inquiries. - Maintain all reservations/seating through designated
system - Provide guests with accurate wait time estimates during
busy periods - Perform necessary opening/closing tasks
- Rotate seating between different stations to ensure
even workloads for waitstaff - Maintain a knowledge of City Winery brand, history,
culture, and programming, both in venue and restaurant - Maintain menu knowledge, including ingredients,
preparation methods, and allergen information and
communicate this information tableside to guests - Maintain organized, clean, and safe work areas at all
times - Attend trainings, tastings, meetings, as needed
- Follow all company policies, procedures, and guidelines
including being ready to work at scheduled shift time, in uniform, with
neat and presentable appearance. - Perform all other reasonably assigned duties.
Host - Philadelphia, United States - City Winery International
Description
Wine,
food, and live entertainment collide at City Winery to create a dynamic and
incredibly unique workplace. Since 2008, City Winery has been turning heads
across the nation with amazing live performances, delectable cuisine, and
award-winning, locally produced wines. But there's more to us than that - we're
a haven for community and creativity, a place where the philosophy of
hospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, a
love for wine, and a deep respect for hospitality. You know how to connect with
people, but you're not just a people pleaser - you thrive under pressure and
love making quick decisions that impact the business and culture. You know you
have more to learn and are always looking for ways to grow, both personally and
professionally. With an entrepreneurial spirit and a desire to be a part of
something bigger, you want to join a brand and culture that not only makes a
difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran
& visionary Michael Dorf, has established itself as a one-of-a-kind brand
providing unforgettable experiences for guests. From world-class music venues
to sustainably produced wines with ratings of 90+ points, City Winery offers a
range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An
atmosphere of learning, development & enrichment opportunities. A career
trajectory within a growing company with abundant opportunities for
advancement. A fun team of passionate individuals who share your love of
hospitality and the opportunity to provide guests with unforgettable nights
filled with music & wine.
Position Summary
Restaurant Hosts are
responsible for delivering consistently exceptional guest experiences to guests
of City Winery. The Host serves as the first and last point of contact
throughout the guest experience and is responsible for greeting guests while
entering and departing the location, handling inquiries and reservations, and supporting
in other areas of the operation as needed.
Minimum Qualifications
Overview of Responsibilities
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.