- Ability to maintain KPIs/workloads and produce quick turnarounds and resolutions for each claim tasked
- Proficiency in Excel & PPT
- Excellent communication skills will communicate daily with customers via phone, email, text, etc.
- Well rounded personality to work closely with the team and Product Liability department.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage ones time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
- High school diploma or GED preferred.
- 24 years customer service related experience required.
-
Sales Contact Center Specialist I
3 weeks ago
PennyMac Financial Services, Inc. Plano, United StatesAs the Sales Contact Center Specialist, responsibilities will include performing key functions within the sales organization including conducting outbound calls to borrowers as well as proper routing of inbound customer calls to appropriate groups. T Sales, Specialist, Benefits, ...
-
Sales Contact Center Specialist I
2 weeks ago
PennyMac Plano, United StatesPENNYMAC: · Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. · At Pen ...
-
Elevance Health Plano, United States· Credit & Collections Specialist - Paragon Infusion Centers · A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, ou ...
-
Elevance Health Plano, United States· Credit & Collections Specialist - Paragon Infusion Centers · A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, ...
-
Call Center WFM Real-Time Specialist
6 days ago
SmithRx Plano, United StatesWho We Are: · SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative ...
-
Call Center WFM Real-Time Specialist
6 days ago
SmithRx Plano, United StatesJob Description · Job DescriptionWho We Are: · SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutt ...
-
Call Center WFM Real-Time Specialist
6 days ago
SmithRx Plano, United StatesJob Description · Job DescriptionWho We Are: · SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutt ...
-
PROSPERITY BANK Plano, United StatesJob Description · Job DescriptionCommercial Loan Specialist · Plano Operations Building-2101 Custer Road, Plano, 75075POSITION SUMMARY: · Performs the daily functions associated with the ordering and review of commercial loan documents, booking and funding complex commercial loa ...
-
Surgical Oncology Registered Nurse
1 week ago
Medical City Plano Plano, United States**Registered Nurse / RN - Surgical Oncology**: · **Shift: Full time - Days** · **Location: Medical City Plano Hospital** · **Introduction** · Do you have the career opportunities as a(an) Surgical Oncology Registered Nurse you want in your current role? We invest in what matters ...
-
Call Center Specialist
2 days ago
HOME CARE DELIVERED, INC. Addison, United StatesJob Description · Job DescriptionHome Care Delivered, Inc. was founded by Gordy Fox in 1996 as a result of his own personal experience with family members aging and living with chronic medical conditions. He found that it wasn't easy for people in the home health setting to get t ...
-
Specialist in Otorhinolaryngology
2 weeks ago
Velocity Solutions Plano, United StatesOn behalf of our client, a modern medical center, we are currently seeking a SPECIALIST IN OTOLARYNGOLOGY (M/F/D) for the greater Magdeburg area, starting at the earliest possible date. THE OFFER: * Attractive position in a collegial and motivated team with flat hierarchies * Out ...
-
Medical City Plano Plano, United States**Registered Nurse / RN - Interventional Care Center**:** Shift: Full time - Days** · **Location: Medical City Plano Hospital** · **Introduction** · **Do you have the career opportunities as an Interventional Care Center Registered Nurse you want in your current role? We invest i ...
-
Medical City Plano Plano, United States**Registered Nurse / RN - Inpatient Rehabilitation**: · **Shift: PRN / Per Diem** · **Location: Medical City Plano Hospital** · **Introduction** · Do you have the PRN career opportunities as an Inpatient Rehabilitation Registered Nurse PRN you want with your current employer? We ...
-
Operating Room Assistant Lead
1 day ago
Medical City Plano Plano, United States**Operating Room Assistant Lead**: · **Shift: Full time - Days** · **Location: Medical City Plano Hospital** · **Introduction** · Do you have the career opportunities as an Operating Room Assistant Lead you want with your current employer? We have an exciting opportunity for you ...
-
Laundry Professional- Work From Home
7 hours ago
Skipping Laundry Plano, United StatesBecome An SL Vendor and earn **80% split** — start today · Options to **DELEGATE YOUR ORDERS** to other SL Vendors and SL Drivers for additional support · **YOU SET YOUR OWN PRICING**: · - with immediate payout · Keep **100%** of your tips · **About Skipping Laundry Marketplace** ...
-
Contact Center Specialist
2 days ago
Baylor Scott & White Health Dallas, United States**JOB SUMMARY** · The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, ...
-
Distribution Center Specialist
1 week ago
Knewin Hurst, United StatesDistribution Center Specialist - On Site Pay CompetitiveLocation Hurst/TexasEmployment type Full-TimeJob Description Req#: DISTR003516 The Distribution Specialist is responsible for the overall support of MROs Distribution Center. This role will be responsible for multiple print ...
-
Distribution Center Specialist
1 week ago
Knewin Hurst, United StatesDistribution Center Specialist - On Site · Pay · Competitive · Location · Hurst/Texas · Employment type · Full-Time · Job Description · Req#: DISTR003516 · The Distribution Specialist is responsible for the overall support of MRO's Distribution Center. This role will be res ...
-
Call Center Specialist
1 week ago
A First Name Basis Mckinney, United StatesInternal Job title: Staffing Coordinator · Reporting to: Director of Staffing · Location: McKinney, Texas · URGENTLY HIRING STAFFING COORDINATORS · Multiple Shift · Are you ready to take on a pivotal role as the Staffing Coordinator at our esteemed organization? Join our team and ...
-
Payment Center Processing Specialist
2 weeks ago
National Life Group Addison, United States Full timePayment Processing Specialist · Summary · As a Payment Processing Specialist, you will use a variety of systems to handle client payments, updating banking information, and answering questions about payments for internal and external customers. You will work closely with multip ...
Call Center Specialist - Plano, United States - Repeat Consultants
Description
Job Description
Job DescriptionJob Title:
Call Center Specialist
Job Location:
Plano, TX 75023
Job Type: 6+ Month Contract
4 Openings
Please submit candidates w/ the following must-haves:
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
Skills:
Education/Experience:
