Ops Tech II - St Louis - Stratacuity

Description

Job#:

Job Description:

Title: Ops Tech II

6 Months Contract

100% Remote

Requirements:

• 1-3 years of managed DWDM (IP a plus) network support/troubleshooting experience, including working with Ciena, Infinera, and Cisco equipment.
• Ability to work in a fast-paced customer service environment.
• US Citizen - NSA clearance required.
• Customer is a household name with end customers in mainland China.
• Held accountable by the Pentagon given worst-case scenarios.
• 24/7 operations
• DWDM experience required.
• Experience with Ciena or Infinera is highly desired.
• Classic Nokia experience could work.
• need to know how to log into these devices and navigate them.
• Understanding security and credentials is essential.
• Must understand what a fiber network is and be able to read data layout records.
• Ability to answer phones is required.

Notes:

* Candidates' experience should be optical, not electrical.

DWDM Solutions:

* Ciena: A major player in DWDM, offering a wide range of solutions from the edge to the core of the network. Their platforms, including the 6500 Family and Wave server Family, leverage their Wave Logic coherent technology for high-speed, flexible, and programmable optical transport.* Nokia: Including classic Nokia and the influence of Infinera.

Shifts:

* 4-10-hour shifts. Swing shift is Noon to Midnight. Night shift is 8 PM - 8 AM. 1-3 people per shift. 5 are on the overnight shift across 7 days.* Expect they'll spend time on the midnight shift. Days, Swings (12-8), Midnights.

Interview Process:

* Engineer and panel interview. John and Mandy conduct a character interview, followed by a panel interview with Engineers.* FTE conversion would be a business decision but no timeline.

Responsibilities:

• Techs own incidents from cradle to grave.
• The team is a blended NOC and Repair shop.
• Customers email and call when experiencing issues.
• Issues need to be isolated and resolved.
• They also perform maintenance.
• Troubleshooting in a NOC is sufficient.
• Need to find the right card and ensure it is correct.
• Understanding the field is necessary, but extensive experience is not required.

Training:

• Candidates should be proactive in seeking answers from colleagues. Training videos are available, and candidates will watch a certain amount per day.
• The first 3-5 weeks involve working the day shift and setting up access.
• Then they move to the swing shift for 2-4 weeks, followed by the midnight shift for 2-4 weeks.
• Finally, they settle into a shift. They support 24-30 customers, and the rules are constantly changing, so adaptability is crucial.

Additional Qualities:

• Candidates should enjoy exploring and be self-directed. They should be inquisitive, ask the right questions, and have a drive to learn.
• The team uses a Repository via SharePoint site with customer information such as networks and devices used.
• Maintenance calendars are documented, and preparation is done for those that run overnight.
• Everything should be documented in a ticket, and ticket reviews are performed.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Employee Type:

Contract

Remote:

Yes

Location:

St. Louis, MO, US

Job Type:

Date Posted:

December 16, 2025

Pay Range:

$35 - $36 per hour

Similar Jobs

• Quality Assurance Tech - Quality Assurance Tech II
• Dev Ops Engineer - Lead
• Resort Tech
• Pharmacy Tech
• IT Administrator II